Smart Wash of Queensbury

This place is absolutely horrible. Not because of the car wash, it’s fine, but because of the ownership. I’ve had this membership for 2 years and last year it was all good. But this year they are never consistently open. I went by 4 times this month and they were closed even though their hours say they are open. I just went there and again no one was there, another car had already gone through the process of doing her card and was waiting for the attendant to come out. No one ever showed up. We walked around looking for someone. I finally found someone confronted him about them never being open and said I wanted my money back. He was extremely rude was not accommodating at all and said that “he sits in his office he’s not going to wait outside all day” so I’m assuming sometimes he is there he’s just not paying attention or trying to do his job and wash people’s cars. So I have paid $25 this month to never not once be able to wash my car, and then was gaslighted when I confronted them about not being open. I guess I’m stupid and I don’t know what a completely closed car wash looks like? DO NOT GO HERE!!

I loved this wash but It is never open!! when my fiancé gets out of work or on the weekends he needs to clean his vehicle with the type of work he does. He has tried 4 times in the past 2 weeks and they’ve all been closed. He pays for the membership. On the other hand in the inside the employees do an awesome job spraying down the vehicles!

Now we know why this costs less than Hoffman’s. In the one month since we purchased memberships for 2 cars, we have shown up 4 times only to find that it was closed for one reason or the other. We definitely will not renew the membership and do not recommend trying this at all.

This place is down for maintenance more than it's operational. I have a two car monthly membership and definitely not getting my money's worth. Will be canceling it the next time I'm over that way. I've been paying them to not be able to wash my car.

Manger finally called me back. Offered refund and to cancel my monthly subscription considering the scratch it left on my car and it left pink residue. Have heard nothing back in relation to what was happening with the refund. The Facebook message people never answer back and leave you on read for days until you spam message. I was willing to give the new owners a chance but after this....I'm all set.