Hercules Corp

It is very straightforward, purchasing or refilling your laundry card on this website. I like that they show images of each card so you can be sure you are refilling the correct card. It only took me 3-5 minutes to purchase a code, and I simply had to enter the code that I received in the station at the laundry room to add the money onto my card.

This company provides high end HE washers and dryers in my apartment building. I've had several experiences of the washers not working properly, but today's issue is ridiculous. As I type this review, my laundry is being held hostage in a machine that malfunctioned, went offline and is locked in mid cycle. UPDATE: Multiple people from Hercules responded, including the VP of Marketing. They sent our a courteous technician and resolved my issue in a timely manner.

Machines do not work. Them show mold and mildew. I will ask for a county inspection for these machines in WT200 Cliffside Park, NJ. Service is too expensive and machines requires to pay a lot of time to get clothes dried properly.

I don't know what to really say just that I called about me losing my laundry card and you're so nice to send me another one and replace the value of the card. I wasn't sure if you all would replace the value I just wanted another card but I appreciate the great service that I got from your sincerely Mr Richburg

They just installed the machines into my community's laundry mat about 2 weeks ago. I was wondering why they were so empty all the time and before the place was always packed so I assumed the machines were efficient. I was hype to use it and when I went to load money on to the card, it was completely cashless.This whole community is cash based and the nearest bank atm of any kind is about 10 blocks meaning that if I want to use cash, I wouldn't be doing it there. I assumed then I could create an account and merge the two funds (they gave us a card to use) because the app has a slot for entering the laundry card number. Nope! Not only did it not work but you can't load a specific amount. You have a $10 minimum that must be loaded. Irritated, I tried to delete my card info and close the account but it turns out that if you close the account you lose all your funds (which I'm glad I did not load any money into) nor can you delete your card information once its been loaded. Oddly enough, as soon as I tried to delete my account, my password stopped working. I called customer service to see if they have a machine where I can load cash onto their card near me and if not to close my account. Once I was told that they didn't have a machine near me and tried to close to account, I was rushed off the phone being told my account was closed. I happened to check and found that my account was still open using the same password that couldn't work for closing the account. I reset my password and finally closed the account. I intend on just walking one block to the card operated laundry mat that takes cash as well as card to load their laundry cards over one that is so clearly money hungry that they want to drive you to spend money vs utility and efficiency.