Delta Sonic Car Wash

Purchased a monthly membership and was otherwise happy with it until there was an incident where a reckless driver damaged my car in a hit and run at the beginning of the car wash!!! That means he hit my car, the employees knew about it, he was allowed to go through the car wash, I had called the police, not one person stopped him. Not that I expected anybody to get involved per se. But it's been a couple of weeks now and the company has been uncooperative in providing any information, including video footage which they definitely would have had. They might still have it. I'm waiting on my insurance company to let me know whether or not they do. But the company overall, Delta sonic, has been terrible to deal with. There are so many other ways they could have engaged with me on this. I just got off the phone with their customer service department letting them know that I was unhappy with how things have been handled and likely to cancel my membership if they did not show more interest in helping. Instead of helping I received an attitude. Just be aware That if you take your car through their car washes and there was an incident which there are often because they are very busy and there's lots of construction and confusion. Just know that they will not back you up as their customer. I would have been a long-term customer... But I don't have a lot of patience for large companies who allow snotty teenagers to run their customer service with very little flexibility to help when things like this arise. Who knows, maybe they will intervene and somebody might see this review and show more interest in my business. But until then I am no longer customer

My Car looks like I just drive it off the lot . Was blown away with how well both the inside and outside turned out .nWould highly recommend !!!

Didn't move in line to pay for 12 minutes with only 7 cars ahead. Excuse was they were signing up someone for unlimited. Asked to speak with a manager and no one sowed up. Person who was walking the line walked away when I asked what tje problem was. Area is full of dirt. Car was coated in dirt after leaving due to construction on site. Very poor customer service.

Shayla N is great. She took the most care than anyone has ever drying my car! Thanks again

The supervisor Alex is very customer focused and helpful. She answered all my questions and is extremely professional. She goes the extra mile for everyone who goes to Delta Sonic.