Quality Inn Rosebud Casino

At checkin we asked if the rooms could be paid separately. They said they could. My brother gave him his card and they charged my card for both rooms and also charged his card for one room. I went up to my room and it was not cleaned at all the floor was not vacuumed, pee all over the toilet, hair on the bathroom floor and in the shower, coffee or blood in the sink, sheets were dirty definitely could tell they were slept in. Went to the front desk and they changed me to a different room. That room was also dirty. There was hair all over the bathroom floor, and stains on the sheets in that room also. Everything we wanted to watch TV we had to pull the dresser from the wall and unplug the TV and everything from the wall and plug it back in. My brothers tv didn't work either. When I checked out I showed the front desk the pictures I took and they said they would be giving me some sort of discount. I can not get anyone to call me back about the charges to the credit cards or anything. I would definitely not recommend staying here. Worst hotel experience ever!

HORRIBLE! After receiving a confirmation email from the hotel, we arrived to a completely closed hotel. Nobody answered our phone calls, and they still charged us anyway. After several phone calls and emails, the issue was never resolved. I understand being closed, but providing a confirmation of the stay and charging the customer anyway is unacceptable. Never stay here. Stay at the Niobrara Lodge in Valentine instead.

Room was either super hot or very chilly, was hard to find an in between that my wife and I enjoyed. Bed was comfy and bedding as well. Breakfast was very basic but to be expected. Cable had shows we both enjoyed. Pool is very small and even a few kids swimming makes you not want to go to it as grown adults. I'd place this as a hotel to stay at only if needed and you could not stay in Valentine.

BEWARE!!!! I stayed the 7/24/20 & 7/25/20. I booked 4 rooms. My mother in law arrived first and checked in and got all 4 keys. 2 out of the 4 rooms were already occupied!!! They gave us keys to already OCCUPIED rooms.!!! So we take the keys and go back to the front desk and tell them these rooms already have ppl in them. And there is a man upfront complaining his room keys don't work anymore and guess what? Its the man who's rooms we just walked in too. Haha OMG! So after about a half an hour of the hotel thing to figure out how this happened and getting us new rooms, we get to our room. OLD, GROSS, PEELING WALLPAPER, HAIR IN THE SHOWER, can't figure out how to use to work the TV (had to reboot the router to get it to work), one of the rooms shower curtain was broken.nNext day, we're at the casino. We see they have liquor in the back of the concession stand. We ask for a mixed drink. They say they aren't serving any alcohol at this time. Ok no problem we'll drink our own beer outside, like we did the night before. We're drinking outside, it'snabout 9 pm, just chatting. Then a man in a suit comes out. Says this is a dry reservation and we need to put all our alcohol in our car. We ask can we drink in our rooms then? The man says NO! If you want to drink go to Valentine. Then escorts us to our vehicles to watch us put our coolers in the vehicles. I have no problem with dry reservations, but why do they have liquor bottles in the concession stand? And, it would have been nice to know about this inconvenience when I booked this hotel.n2 days after leaving, I check the bank statement. There is a $50 extra charge from the hotel. I call, they say your room was messy, and if it take more then 30 mins to clean a room they can't book that room for that night so they charge $50. I ask what room number did I have. They tell me the wrong number. It was a room number of someone in my party. But they charged my card and not theirs. I said can you provide pictures? She said yes we'll send them to you. Its been awhile and I am sure I'll never see those pictures. I have NEVER written a review in my life, but this hotel was HORRIBLE!!!!!

Everything about this place is perfect thanks for letting me stay until next time