Lake Forest Hardware Cards And Gifts

This used to be a great hardware store and I’d always prefer to support locally-owned businesses. However, the last couple of times I’ve been here the store seems to be staffed by teenagers — not a problem in and of itself since age doesn’t determine your customer service focused attitude — but they’ve been less than helpful and it seemed like I was inconveniencing them by asking a question.nnI called ahead of time to ask if they had an item in stock because I knew I was going to be in a bit of a hurry. The person on the phone was very helpful and friendly. When I got to the store I found the item pretty quickly and went to the register to pay. When I got to the register the item rang up two dollars more than the price listed on the shelf. When I brought that to the cashier’s attention, he commented: “Well sometimes the prices change and we don’t have a chance to change the tags.” I’ve worked several retail jobs myself in the past and frankly that’s a stupid answer. Any business I’ve ever been to that lists a price on the shelf has always honored that price, not some made up price that appears once you get to the register.nnAs I mentioned before, I was in a hurry so I didn’t really have time to argue with him and there were several people in line behind me. I decided to pay for my item and leave. Next time I’ll head over to one of the big box stores. In a time when the benefit of a small business should be its ability to provide customer service beyond what the big stores can offer, it seems like I get better customer service at one of the big stores. This is a shame because I’d like to support local, it’s much closer to my house, and I’ve been shopping here for years.nnUnfortunately, I doubt I will be back to Lake Forest True Value. They seem to get positive reviews from others, so I truly hope my last few experiences are the exception and I wish them success in a time that’s hard on small businesses.

I have worked at Lake Forest True Value for a little under a year now, and I cannot begin to say how amazing of a store this place is. Whether your coming for hardware, gifts, grills, and beyond, we have it. The staff is extremely knowledgeable and is always willing to help out. I would recommend. Though there are some negative reviews online, they are all from months/years ago, and lake forest true value is an amazing store.

Great selection and always helpful staff!

Great selection of clear face shields, colorful reuse masks, and the only individually wrapped 4ply disposable masks

I have Ben to many true value hardware stores I am a fan of supporting your little mom and pop hardware stores made in the USABut When the same exact product a set of nine to walk bwhen the same exact product a set of nine Dewalt bits is six dollars at Home Depot or Menards and they have it priced for 19 I just can simply not shop here Extreme price gouging to the max very very sad Just because this area has a wealthy demographic does not mean all of your local handyman can afford price gouging like this,