Elgin

Word to the wise: Metra does not run the parking lots at its stations, those are managed by the municipality or their contractor, so a Metra ticket agent is not responsible for any parking issues.

The gentleman at the office is genuinely friendly and helpful.

Always friendly service at the ticket counter

I wouldn’t recommend anyone to live here. I am posting this because they had the nerve to remove my review on the Facebook page. I was one of the first tenants that lived in the Elgin Tower Building. When I first moved in there was a large crack in one of the walls in my apartment and I had asked for it to be fixed before we move in. They simply painted over it (it got bigger as time went on because it wasn’t fixed). The bathroom fan never worked and when I asked for it to be fixed they said “That’s just how it is” and never fixed it. The management is rude, terrible and shady. I have posted a review on Facebook after I had moved out and they replied in a very rude manner and lied to try and make themselves look better. I guess they forgot I had screenshots of their emails they have sent me and the lack of responses they had to my maintenance requests. They also never brought any issues they had with me to my attention and made things up. After I responded, they deleted my comment, their comments and wrote a brand new “nice and professional” comment. That is just so unprofessional.nnThe hallways always smelled like cannabis, there was dog pee on the floors in the lobby for days, the bathrooms in the basement were disgusting, and packages were always being stolen. The cameras they have don’t mean anything - they don’t try to help you at all. There were times my packages would be stolen, opened up and then thrown back into the package room. No one monitors this package room so it’s basically a free for all for whoever wants to come and swipe your package.nnThere were times in the middle of the winter where the callbox wouldn’t work or the door wouldn’t open. Me and other neighbors of mine would be stuck outside standing in the cold.nnThe counters are not real granite like their advertise, the apartments are awkwardly shaped, there have been many instances of ceilings and windows leaking and it’s extremely cold in the winter.nnThey tried to bribe me to stay and move to a 2 bedroom for a cheaper price then when I posted my review they acted like they wouldn’t renew my lease because they had issues with me. Okay, then why did you email me begging me to stay and offered me money off my rent?nnDon’t live here. Save your money and move somewhere wonderful like the Springs in South Elgin.

Friendly people at train station. Not so much at bus station. . sign says Bathrooms shut down in 2012!