Map
Detailed Information
- Place Types Laundry
- Address 5800 W Slaughter Ln, Austin, TX 78749, USA
- Coordinate 30.200887,-97.875907
- Website http://www.jackbrowncleaners.com/
- Rating 2.4
- Compound Code 642F+9J Austin, TX, USA
Openning hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 7:00 PM
- Saturday 9:00 AM – 3:00 PM
- Sunday Closed
Reviews
The little dark haired employee at this location has a personality of a stick.... borderline smart mouth. I will not come here again just because of her.....don't believe me...walk in and ask a question or just see if the greeting is worth anything. Extremely poor representation for the business.
I began going to this place because it was close to my house. While I've had no issues with the quality of work done, it is expensive and they do not have pricing displayed anywhere in the store. To compound the confusion over price, they frequently run promotions which are confusing and often aren't honored. For instance, last week was 25% off dry cleaning. I brought in three pants, asked to make sure they qualified for the discount, and when I went to pick them up this week I was charged over $22. When asked about the price and if I had received the promotional discount, I was told no I hadn't and they couldn't change the price now! When I persisted that they try to make good on their advertisement they agreed I qualified for, the employee simply said there was nothing he could do since they didn't put the correct discount in during my initial visit to drop off. Over approx. $5, they lost a customer. It's not the money, it just feels like they are trying to screw over the customer and hoping that since it's just nickles and dimes here & there they won't protest.
Good cleaning for a good price. Would recommend, no problems here.
Horrible customer service. Not once have they smiled or told me thank you. Run for your life away from this place!
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