Shine Express Car Wash

It was my first time as a customer today. After my car wash it began to rain while I used their free vacuums. Angel, the manager, provided amazing service by offering to towel off my car again and making sure I was taken care of. I live nearby and will definitely be back!

I used to love this place, had been going here for years but they have really disappointed me lately. I gave them a second chance after my f150 truck had a few scratches on body and rims. I never complained because I figured it wasn’t their fault. We literally drive our vehicles at our own risk through these machines. Today I take my Ford Escape and come out with a broken antenna. Literally ripped off the roof of my vehicle. Didn’t realize it until I was halfway home and my radio started to sound staticky. Keep in mind this antenna is not removable, this car has been washed here before so I didn’t think it was an issue. There was paint chipped off as well and dent on passenger door. I’m highly dissatisfied and upset I let this happen. I honestly think their machines/equipment need to be updated. Their vacuums are nearly all broken. If you pay extra to shine your wheels they do a terrible job. They really stopped caring about the quality and customer service. I’m really upset, will be contacting them tomorrow morning. I don’t really think anything will be resolved after reading some of these reviewsud83dude14nnUpdate: I called today spoke to manager Angel who pretty much said there wasn’t anything they can do but offer me free car washesud83dude44 (do you really think I want to put any of my other vehicles through this?) He asked me to send pictures. They will be reviewed by the owner and someone will contact me within the next 4 days. If this is not resolved in a professional manner I will be raising hell. The car wash should be held liable if their equipment is not adequately adjusted and safe for customers!ud83dudc81ud83cudffb‍♀ufe0f

My wife was instructed to drive her new Subaru through the car wash after her car could not connect to the chain in neutral. She was not allowed to back up.nAnother attendant watching the security video ran out screaming at her after she was told to drive forward. This guy also called my wife a liar and refused to refund the purchase.nI have gone there for years and faithfully tipped their workers. I refuse to support a business who does not treat their customers with integrity. And you shouldn’t too!

Loved this place and then they told me one day my membership wasn’t working and asked if I had cancelled it. Had to show proof that I had paid (I had). No apology was made and my time was wasted.

Love getting my car here. Prices are great people friendly