Map
Detailed Information
- Place Types Laundry
- Address 9722 Gaston Rd suite 120, Katy, TX 77494, USA
- Coordinate 29.7353524,-95.8089129
- Website https://mylapels.com/
- Rating 2.3
- Compound Code P5PR+4C Katy, TX, USA
Photos
Reviews
Just a terrible experience again. When I brought my clothes in I told the woman at the desk I had 7 for dry cleaning & 5 shirts for laundry. She put down 12 units and, just as I suspected, I was charged for all 12 units to be dry cleaned. That overcharged me by about $12. (When I went in to pick my clothes up, there was a man sleeping in the corner of the store. I'm not joking.)nnThe girl told me that they only launder shirts that are 100% cotton but all 5 of my shirts were 100% cotton. I asked when the manager would be available & was told that she is never there. She stays at another location. Maybe that's why people are allowed to just hang out and sleep in the store.nnThis is the 2nd horrendous experience I've had there as they overcharged me the 1st time by doing the exact same thing. I took my clothes back hoping that they had changed but it's clear that they're just going to charge as much as they can without regard for what the customer wants.
I will never go there again! They not nice and i was supposed to get my clothes by Friday but when i get there, it was closed and when i went back there again next tuesday, my clothes wasn't ready yet and i didn't hear from them at all. I wasted my time 2 times and i went back there again anotherday, they didn't even say sorry!!
I dropped off one pair of white pants to be cleaned and a leather jacket to be altered. The woman at the desk said they would call me to let me know how much it would be before they did the alterations. 2 weeks went by and I hadn’t heard from them so I went back in and was told they should have called by now but she didn’t know the status and verified they had the right number for me. I went back another time a few weeks later with the same story. Called one time in between with the same story. Finally got my jacket back today, it was altered already but was never told the price as promised before the work was done. Also the original pants that were dropped off to be cleaned were returned with spots still all over them but I couldn’t tell until I had already taken them home where I could see in decent light as the shop is quite dark inside.
I dropped my items off June 19th first thing in the morning and was told they would be ready by June 21st at 5:30pm. I go on June 22nd (the day after they are supposed to be ready) to pick up my items and they only have half of my items ready. They told me they would be ready in 2 more days, but I’m not really sure why only part of my items were cleaned to begin with. Now, 6 days later from the initial time I dropped off my items, and STILL not all of my clothes are cleaned and ready. What’s worse is that the girl in the store has no sense of urgency and doesn’t seem to care that it’s been almost a week and since I originally brought my clothes in. Really poor customer service. Save your time and go somewhere else
Great job cleaning and fast service!
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