Cicis

On 04/06 around 11:30 Am I scheduled an online for 2:00pm for carry out. Due to a meeting at working lasting longer than I anticipated I ended up arriving a little after 3:30pm. When I arrived I spoke with The cashier Carlos who I advised I was here to pick up an order that was placed online earlier today, after providing the gentleman with my name he walked over to a stack of papers and advised my order had already been given away. I was beyond confused and asked the gentleman how could this have happened? His immediate response was “ well you were late” I asked him since I did not arrive at 2:00 pm my online order & was paid in advance, he honestly felt it was appropriate to just give my order to another customer without requesting any type of verification to assure you are giving the correct order to the correct customer? Where he then again stated “ you were not here” I requested a refund & was then directed to speak with a gentleman by the name of Jessie who stated he was the manager on duty. I again explained what was going on and was advised by the manager “ we simply skipped your order” he said it as if my time and business meant absolutely nothing. I expressed I have to pick up my son on the other side of town which is the reason for me placing the order ahead of time. When I asked for corporate information I was denied and advised by Jessie that I can speak with him. I asked for a refund where he replied “ well I’m going to have to go online to do it” with absolutely no sense of urgency and a absolute lack of concern for the poor customer service provided all the way around. This location will continue to struggle as long as the level of management and customer service being provided continue to plummet. Two days later I receive a notification from my credit card company that the charge was never refunded, this is the absolute worst service I’ve ever received, for me to still come out and support businesses during this time should speak volumes, but instead this particular location would rather go under than appreciate the customers that continuously assure this location doors stay open for business.

Food cold, new pizza didnt seem done, not real clean

Super nice cashier, bummer no special pizzas but was nice enough to put a pizza in for me and bring me a plate. I appreciate the good customer service. Quality was good, nice and quiet place to eat if you go a little later in the day.

Try the chicken noodle soup with a lemon pack and 1 salt packet. One of the workers in cedarhill restaurant recommended it and i was impressed. Great service comfortable conditions considering the national rules and restrictions

Since this pandemic this is the first buffet I have visited. Social distancing was practiced and the food was protected (covered with saran wrap) and the staff will put your food on a plate. You do get your own drinks.