BrightRidge

We have had service with them for a few years, anytime we have talked to them over the phone or went there in person to pay a payment or discuss the bill the employees have always been extra nice and helpful will go over your bill and explain anything you have conserns about, I have never talked to anyone so far that has been rude or not friendly, I know people complain because they do not give extensions or grace periods but it is not the employees fault they do not own the company. I know if your power gets turned off and you have any medical conditions that requires a oxygen machine or any kind of medical equipment that may be life threatening without power they will bring a meter out that provides enough power to run medical equipment to keep people safe and to have access to enough power to use their medical devices.

When Johnson City upgraded our streetlights to LED, we suddenly had very, very bright light streaming right through our blackout curtains and into our bedroom. When I called to request a dimmer bulb or shield, a representative was out the next day to evaluate the situation. Less than three weeks later, the light was moved to an entirely different location, and I’ve never slept better. Thank you for providing a service in every sense of the word to our area!

Spoke to Tisha today regarding being behind on a bill and an increase on my bill as well. She was the most kind and helpful customer service rep I've spoken to in quite some time. Typically I dread on calling and inquiring on bills, but she was incredibly personable and went above and beyond to help me. Really great to see good employees at Brightridge!

Professional Service, Quick Response Time. I Had a transformer go out on a Sunday and they had a team over within 1 hr. They had the transformer on the pole swapped out quick. Thanks BrightRidge for Everything.

I received my power bill on jan.5 and it was due Jan. 8 how is that for service.