SERVPRO of West Forsyth County

Wow! Jeff and Alberto came out to our house late in the evening after our washing machine flooded the house. They were so professional and really knew their stuff. It really made me feel at ease to have such knowledgable professionals helping us out, and I’m so impressed that they came out after hours! It meant so much to us to know that everything was under control during such a stressful time.

The ServPro team was great to work with. They were on time, prompt in providing an estimate, professional in their follow ups (without being pushy), and extremely thorough when it came to completing the job. When there were questions about a specific area of the job we looked at the problem together and they proposed win/ win solutions. Overall, extremely satisfied customer and would definitely use them again and would highly recommend.

After experiencing the affects of a water leak in my kitchen, my wife and I called on ServPro to help. They were incredibly kind, responsive and professional in their work. Thanks to them, the damage was quickly minimized and we were able to take the next steps to reconstruct our kitchen. Great job.

I highly recommend, and have a tremendous amount of gratitude for the SERVPRO West team. Michael, Jeff and their team of professionals helped us during a difficult time, cleaning up after smoke damage to the first floor of our home. To start, they were available very quickly to perform an evaluation late on a Friday afternoon to determine if we should stay in our house over the weekend. The recommendation to not stay in the house allowed our insurance company to relocate us to a local hotel, which saved us a great deal of time and anguish.nnThey then worked closely with our insurance agent before proceeding with cleaning to ensure that their services would be covered by insurance. The team efficiently cleaned all rooms on the first floor from floor to ceiling, determined what food in our pantry was still good and itemized food that had to be thrown away but was reimbursable by insurance. They cleaned our upholstery and rugs, cleaned out our cabinets and bookshelves, and handled everything with care. They even handled additional off-site cleaning for musical instruments and equipment.nnAs important as their professionalism was, the SERVPRO West team was also very comforting to our family and reassured us that they would get everything back to normal as quickly as possible. In addition, the SERVPRO cleaning method and products really work, as we have had no lingering smoke smells or damage. All in all, it was a great experience during a difficult time, in large part thanks to the professional team at SERVPRO West!

I would highly recommend SERVPRO of West Forsyth. Last year on Easter Sunday I thought it would be the perfect day to hose off the lawn furniture for the spring. While the weather that day was warm, I didn’t realize that the cold winter had cracked one of my pipes. After I finished with the furniture, I came into my finished basement to find water pouring out of the ceiling. SERVPRO West Forsyth was our second call (after our insurance agent) and the call was returned promptly. They then had a team to our house that same day (did I mention it was Easter Sunday??) and the team immediately got to work. After a few days of methodically drying out and some repair work, they had our basement looking as though nothing had ever happened. I can’t thank the team enough for the professional and thorough work they did for us.