Humane Society Of Charles County

Application process is flawed and employees lacked the professionalism that we would expect any company and or corporation to have. I took my family to pick a dog out here and after walking down the dog walk we found one that we absolutely loved. We took him for a walk and decided he would be a perfect addition to our family. We asked what the process was for the adoption. We were told to fill out an application for him and that we would be notified within 48 hours. We checked email for two days straight and didn’t hear anything back. So my husband and I decided to go back and follow up. When we arrived we were told that the dog that we selected had another appointment for the same day we were there and that he would likely be adopted by the other couple. My husband and I were both confused because we had done everything that was asked of us and we still hadn’t received a response disapproving the application or any feedback for that matter. When we inquired, we were told that our application was too vague and didn’t not include birthday information for me (which was not a required entry on the form) and we were questioned about being a military family and if we would be a good family due to our service to country. This was completely disappointing and unfortunate. We had to go home and explain to our children that we weren’t going to be bringing the dog that they picked out home.

I went with my friend who adopted a cat from here the other day and the front desk staff was great. I asked for the names of these girls in particular to make sure they get the proper shout out. Megan and Krysta were super helpful!!! They had great teamwork and the other front desk staff worked so smoothly. One girl went over the paperwork and the other went over the medication. It's like they've all worked there for years and years! There is a major concern that I have for one of the staff members who works there whom I assume is management. This is why this review is 2 stars. She's extremely rude and obnoxiously loud and all she was doing was yelling at the front desk. It didn't seem like the front desk was doing anything wrong and there weren't many people in the lobby but she was cussing at them in front of customers!!! I assume she was management because she stormed off into what I think was her office and continued to yell loudly for everyone to hear. Her language was very colorful, dropping F bombs, MOTHERF-, and GODD-. This is extremely unprofessional and makes patrons feel uncomfortable. I'm glad I didn't have to deal with her for my adoption. I hope nobody ever has to. Everything else was great, like I said customer service was amazing from Megan and Krysta and now my friend has her forever friend but maybe they should reconsider who they have in positions that are supposed to watch over the staff. I'm sure the staff is uncomfortable too. If you decide to adopt a animal from this facility please ask for Megan or Krysta or really anyone up front but just not the girl who has a bunch of arm tattoos.

The building is very clean, we went there to visit one dog that we had seen on their website. The dog didn't get along with our Akbash breed so we left. We were impressed with the dog handlers and the facility. Barney

Called on Monday to get information on spay neuter for my cat . The young lady I spoke with walked me threw how to set myself up an appointment online and gave me a detailed list of pricing and what was included When I asked For her name she said my name is Alexandra and let me know if I had trouble or needed help to give her a call back . Very well educated on the website and has outstanding customer service.

Yesterday I inquired about a guinea pig. After several emails of trying to get information on this animal, the very last email I get from them today told me that the animal already had an adoption pending to a person who has her sister. Now I know why the person at the Humane Society was so dismissive of my inquires, they already had someone picked. The first email reply I received from this person at this organization was very rude and dismissive. The lack of professionalism from this person is shocking to say the least. How many animals are stuck in shelters because of unprofessional people working on adoptions like this person. This was a very discouraging ordeal and I hope for the organizations sake they get a more professional person to work the adoption cases.