Massage Envy

Had my first hot stone massage with Natalie! OMG! The best birthday gift ever! The spa is safety conscious, clean, and has protocols in place. If you're not a member, consider it! Definitely been one source of stress relief in these hard times!

Brad was awesome!!!nGood customer service!

I have been to other Massage Envy's in the past, and this is the place to go! Not only is the front desk staff helpful, everyone is professional. Right now, they are having you wear a mask during your session, but it puts a little ease to mind, with everything going on. They are very helpful and management does everything possible, to keep their clients happy. I am proud to be a client here!

In February 2020 I signed up for a month memberships. In March they closed down because of COVID 19 for an unforeseeable time. In March my account was charged a monthly memberships fee. I called the business canceled the membership multiple times.(5x) left messages ect. Finally I wrote an e mail and called and got a response. They said they could not refund me my money but they offered a free 30 min message (its not free if your not refunding me my money). I specifically asked them to cancel my membership they agreed. In April 14 th 2020 I was sent a form to have my account canceled for 1 month and a free 30 min message. I did not response because my account should have already been canceled, especially not for 1 month. From May 2020 to October 2020 my account has been charged although I specifically call and left messages and e mails asking for my account to be canceled and not charged. Since November 6 till current as of November 9th I've left messages and asked to talk to a manager concerning my account. Today I was told since I did not fill out the Cancelation forms from April with the 1 (30 days) month Cancelation I can not recop/receive my money back but they will cancle my account in which I had already asked to do in March. Why are they canceling my account now with me verbally asking and getting up set with them when I asked them before verbally to do so as well. They were closed in March and you were not able to physically come in to fill out a Cancelation forms. I even drove to the facility to do so.. This is wrong and they will not get away with steeling my money. I've served this country for 17 years and this is by far the worst I've ever been treated a A retired Service member. They have not responded to my calls and they stole my money. Im seeking legal counsel as I'm writing this and reporting these incidents to the BBB. I've already contacted the Message envy corporate office in Arizona as well. Play with me!!!

We've tried calling this location 6 different times since signing up for their membership to schedule an appointment and did not receive a call back once. When I finally got someone on the phone to cancel our membership they said I must show a doctor's note or else they will continue to charge for the membership service. Completely unprofessional and fraudulent business.