Map
Detailed Information
- Place Types Train station
- Address 501 Evernia St, West Palm Beach, FL 33401, USA
- Coordinate 26.7120114,-80.0554633
- Website https://www.gobrightline.com/west-palm-beach
- Rating 4
- Compound Code PW6V+RR West Palm Beach, FL, US
Photos
Reviews
When we arrived at 8:10am for our 8:30am departure, we were told by crew that our train had already left at 8:02am. They offered to reschedule us for the 10:00am train, but we needed to be in Miami before 11:00am. Instead, we requested a refund and they told us we have to email their customer service. Not sure why they couldn't refund us or send the communication on our behalf. All this extra work for nothing, thanks brightline! So, we walked over to the tri rail station so we could catch a reliable train that's always where its supposed to be when it's supposed to be. It takes a bit longer then the brightline, and sometimes it's a little behind schedule, but it won't leave 30 minutes prior to its scheduled departure.nnEdit: believe it or not, it got worse. Their e-mail customer service is very slow, at best. After requesting our refund, they sent us a voucher for a train that had to be used in less than 2 months. When we told them that we would be unable to use it in that time frame - and that we preferred a cash refund, their response was to extend the voucher expiration date by 2 months. Surprise, surprise, we were unable to use the tickets before the expiration date - and Brightline refuses to refund us. We will NOT be relying on this company again. Horrible customer service.
Very clean, modern, easy and fast to use.
Love the brightline. Literally the best station I have ever been on. Wish they would just open up already.
Carol at the front desk area, is ABSOLUTELY AMAZING!! We got caught up and we were late, she tried everything to get us on but unfortunately we could not! She went above and beyond to help us and got us on the next train! She is so sweet and so caring. I greatly appreciate her!! She is an asset to the company!!!
Great experience. Very affordable. Extremely clean station and trains. Will definitely use again to travel when in Florida. I was very very very impressed. It’s so nice and the prices are so cheap I don’t know how they can stay in business but I hope they do. Best train experience ever. I told everyone I knew about it when I got home because I was in shock. Highly recommend. We flew into west palm and rented a car to Miami because we didn’t know about the train. Wasted 200 dollars when we could have jumped on the train to Miami for 10$ to get on our cruise ship. Lesson learned.
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