Ace Hardware Garden St

I can't say every time I go into this Ace hardware I have a five star review to give. But it's time I met a very good associate I was looking at a step stool and it was way way up high and he was very tall and I forget his name but what a nice gentleman. I told him I was going to go home and get my coupon that I have and he said you don't have to do that and he showed me how to download the Ace hardware app....anyways my phone that wasn't going very fast I don't know if it was because of the building ...whatever ......but I did have to leave but I will be back to get that step stool and I want to think that gentleman he was young in his late teens or up to his mid-20s he was very tall and thin and he had dark hair I wish I knew his name so I could put it on here..... I'd like management to know about him he's he's a good kid and Ace hardware should be very proud to have him working for them.. Thank you whoever you are my little knight in shining armor

I'm satisfied with selection and price, and usually have a great retail checkout experience (this is important). Have noticed less floor staff lately, and lack of helpfulness. Appreciate being greeted at door, but would appreciate more if greeter had a little more knowledge.

I’m a professional painting contractor in KY and NC. I’m here visiting my father and wanted to paint a few rooms for him. I asked the owner if he would do a contractor discount. I told him that I am a very large buyer of Ben Moore paint. He respectfully declined because I’m not a “local” contractor. Fair enough, it’s his call. But, It’s been my experience in the past 22 years of receiving the “professional courtesy” of a contractor discount when traveling out of my home area. As I waited for service, feeling rather disappointed, it occurred to me that he really didn’t want my business or even care if I bought paint there or not. So I’ll take my business down the road to Sherwin Williams where I have a national account and get my discount there. #Acenottheplace :((

Disappointing trip. I went to buy a Skil saw and the female cashier was less than enthusiastic about helping me check out because it was apparently 20 minutes until closing. She also stated loud enough for me to hear, “20 more minutes!” As I paused a second in the line to look at an item. After looking closely at the receipt of my purchase, I saw there was no military discount for the tool. I went back inside to ask about it, and she noted that it was a “non-discountable Item“. That was the precise reason I stopped going to Home Depot. Because they had a similar policy just discounting some items. Of course I don’t want to take my military Service Discount for granted. But if another store will give it, I’ll take it happily. I am tool to the other big box store gives the discount on everything. I guess I’ll buy my tools there from now on. On the bright side the floor staff here was very helpful.

Nice store. People always willing to help. They are very expensive but clean and kind. Great neighborhood hardware.