Map
Detailed Information
- Place Types Plumber
- Address 12103 Cadet Ct, Manassas, VA 20109, USA
- Coordinate 38.777388,-77.553521
- Website https://www.servpronorthprincewilliamcounty.com/?utm_medium=yex
- Rating 4.1
- Compound Code QCGW+XH Manassas, Virginia, Uni
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Absolutely terrible customer service. I had a gentlemen from servpro named Mike come out and give me an estimate to refinish my basement after a flood. He spent a total of 25 minutes in my house observing damages. After telling me he would write an estimate and be in touch, 2 weeks passed and I had heard nothing back, so I contacted him only to learn that the company wasn't interested in taking the job because of the insurance company that was involved in covering the damages, While I know they have the right to refuse the job, there was no reason for not contacting me to let me know. Very Unprofessional. Spent 25 minutes in my house in the middle of a pandemic and didn't have the common courtesy to write me an estimate or reject the job on site. BEWARE
A pipe leading to my water heater burst on Thanksgiving. Frantically, I called ServPro of Prince William County on a friend's recommendation who went through a similar ordeal. The person who answered the phone was delightful and immediately calmed me down. Shortly after my initial call, the Serve Pro team arrived. They were very detailed in explaining the process and eased my fears of potential mold damage. The team completed the work quickly and efficiently. On a side note, they took all the necessary Covid precautions, too. Thank you, ServPro of Prince William County, for your fantastic work.
They were amazing. We had service within 24 hours and they came every single day to check on the status of the water. I cannot recommend them enough. Even the wonderful woman who answered the phone was great (I wish I could remember her name!)
I had a sump pump failure on Saturday night. I called Sunday morning and they arrived within an hour. I did have an issue with part of the job and called the office on Monday. I cant say enough about how management listened to my complaint and quickly resolved the issue without hesitation. I would definitely use them again.
I recently experienced an unexpected mold problem in a rental home in a crawl space. I called Servpro. They responded quickly, did a great job of remediation and preventative measures to eliminate the problem. They responded quickly, solved the problem, and techs were professional and courteous. I will call them again should a situation arise.nRich
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