R Bryant Ltd

I bought a product there because I like supporting small businesses. I could have purchased the same product online from the manufacturer directly. My purchase had a defect after a couple wears. I called the company and they are replacing my product because of a known defect. They are going to make me pay for shipping so they advised me to contact the store I bought the product from to see if they would cover the shipping.nnI asked the gentleman at the store if he could send me out a new product and a shipping label and I said I really can’t be without my purchase and explained the application and the importance of the purchase. He explained (in a condescending tone, I might add) that he couldn’t send me out a new purchase without getting the original purchase back. I get that but I’m not trying to rip off the store out of a $220 product.nnI asked if they would pay my shipping and he said no that they would have to cover that and they won’t do it. I guess I can see that position but are you as a small business willing to sever a relationship over $24.70 in shipping? The answer is yes and you get a bonus lecture about how business works over the phone.nnIt was not a pleasant call. Could I have presented myself better? Absolutely and I own that... but a small business that does not stand behind a product and quibbles over $24.70 in shipping for a product worn less than 10 times (and a company acknowledged defect)is not someone I will do business with in the future. I would caution anyone else in doing business with someone that is willing to not take care of a customer over $24.70. I go to Williamsburg quite frequently and I will find somewhere else to do my business the next time I want to spend my money. Poor look for a small business. Buyer beware.nnBy the way, the way I would have handled it would be to ask for the pictures and email correspondence from the manufacturer. I would have then offered to reimburse the shipping and would have shipped the replacement item once I saw a receipt that indicated the item shipped. Again, losing a potential customer and future customers that read the post over $24.70 is not a hill I would die on. This is the first “high end” store that I have been to that does stand behind customer service or the products they sell. I know this place has been around for a long time but losing customers in the realities of Covid and the push away from small businesses is not the way to stay afloat in the new business environment.nnAgain, as a fair representation I was not the nicest but there was a much better way to handle it. Do not portray yourself as high end when you will not be willing to do anything to retain customers.

I went in to just look around and Bill was so great and taught us so much about men's clothes. I'll need a new suite after quarantine and I'll definitely come here.

This place is what a men's store should be. You can get everything you need to wear for work, vacation or travel. The quality of the merchandise is only surpassed by the expertise and friendliness of the people working there. You owe it to yourself to stop by and see how it's supposed to be done.

High quality attire. Very interesting accessories: genuine bowties, braces, cufflinks & hats for multiple occasions. Premium leather vests befitting nobility.nAn absolute pleasure to browse.nFriendly staff.

On a trip to Williamsburg, my husband and I stepped in because the window display was very nice. We chatted with the owner and just looked around. There was just about anything a man might want or need for fine clothing.