Uptown Cheapskate - Short Pump

This establishment is outstanding! I have brought so many close in to get store credit and let me tell you, it's sooo worth it. The people working are extremely welcoming and are always helpful. I've been helped out by a girl named Sydney a few times and she's amazing at helping me find a new outfit for any occasion and for when I need to bring clothes in. The store has so many thrift worthy clothes and all for such a good price!! I recommend shopping here because the experience is always a 10/10!

Bad customer service experience. I visited one of these stores for the first time after seeing the good reviews- I brought a couple of items just to see how it worked and what they would let me trade them in for. I looked around and the female associate called me up, I told her this was my first time trading things in. She told me I would get like $11 which is fine but I asked if I could take the clothes back when my daughter was done looking, because I would have rather kept them and given them to someone for that amount (2 things were brand new with tags and 1 was like new- I wasn’t offended by the price just didn’t feel like it was worth it). She said it was fine to leave them at the counter and could have them back when I left, and I told her I would come back to get them. She let me know that if they were processed in the system I couldn’t take them back but I could leave them there until I was done. I came back about 10-15 minutes later and asked for them. She said she couldn’t give them back because she had already processed them, but “sorry for the misunderstanding”. It was not a misunderstanding I think she just didn’t care- she knew I wanted them back and I would have taken them earlier if I had known that would happen. She just said there was nothing she could do, “store policy”. The store in general was pretty decent and seemed to have a good variety but one unapologetic interaction like that leaves a bad taste.

First time visitor! I came up from Chesapeake to spend a couple of days in the Richmond area. I found the store by chance. There were so many wonderful deals (80% off) and a great selection of regular priced items. This is a must visit store!

Wonderful time, shopping due to courteous, professional clerks and a clean, organized environment.nGreat buys on clothes with style!nPlan to shop here regularly!!!

Great place to buy clothes, but don’t sell your clothes here.nnOther Uptown Cheapskate in NC doesn’t require strict rules to sales, such as “First Time wait in the store (even though it’s an hour wait)” & “if I drop off clothes, I should come to close time to pick it up (even though, I drop it off around an hour after they open)”nnAlso, when I drop off; the staff was kind of rude. When I pick up, the staff was incredibly nice!nnI think the issue is other uptown cheapskate stores does it so much better of letting consumers know what’s going on.