The SALON by InStyle Inside JCPenney

This was the 1st haircut that I did not go home and try to restyle or fix. I very pleased. I will definitely go back.

After a bad experience at another salon, I had the pleasure of working with Paulina for my balayage. She went above and beyond to make sure I was comfortable and in agreement with everything she was doing with my hair trim and color. Most definitely the best stylist that I have ever worked with.

If I could give the Salon no stars I would. I made sure before booking my appointment that the coupon I had would work for what I wanted and was told yes , so I booked the appointment. I waited 40 minutes for a scheduled appointment. When the client before me was finally done she was very upset with how her hair was done and they basically told get it was her fault because she didn't explain it correctly. When I heard that I began to contemplate leaving, but decided to at least talk to the stylist. When I finally spoke to the stylist about what I wanted she instantly began to deter me from what I wanted. I was looking for a single process color but was told that because the color type was a high lift it would be considered a double process, which is not true and they were obviously just trying to charge me more. I have a cosmetology license and extremely knowledgeable about hair and the terms used. When I told her that I confirmed this over the phone before booking. She told me that the person I talked to didn't know what she was talking about and there was nothing that they could do about it. In addition the place was not very clean and the bathroom was absolutely disgusting like it hadn't been clean in weeks. I would never recommend this salon tip anyone.

I went here for over a decade. A stylist here named Melanie A. had ruined my hair, had no patience and was just mean. I felt like she was purposeful in her contempt. JCP forwarded my complaint to branch manager who did not respond. Later I found out a friend had also had her hair ruined just less than a year prior to mine by the same stylist.

Will definitely go back.