Ace Hardware

I have never had such poor service in a hardware store. Asked the old guy working to find an item that their website said was in store. A total of 4 times I nicely asked him to help. Each time he started helping another person. In between he was on his phone and chatting with another employee. Buy the time they figured out it was out back; both employees started helping another person. This was 10:00 on 10/9/2020. Never been treated so poorly in any hardware store and Ace is usually excellent e everywhere else:

Extremely unhelpful in the paint section and never seem to have the Ben Moore base paint I need. Use Hannas Color Center in Pawtucket if you’re looking for expertise and great customer service- worth the drive. I’ve tried this store several times and get the same unhelpful attitude every time.

Always has what I need might be a little higher pricing but close by and quality products, staff is knowledgeable and helpful

Service is great. Very knowledgeable.

Purchased new Traegar grill from here online as someone was to deliver and install. I never received a call to schedule install so after calling store 3 days in a row finally reached someone and they told me they can't deliver it. They were not even going to tell me I had to keep calling and say before pick up product myself. Then contacted ace hardware customer care department and they did not care at all. Ace Hardware does not care about it customers and their service promise isn't worth the ground you walk on. Do NOT Buy from this Company.