Carter Lumber

If you are building a new home or upgrading your existing home, you must visit Denise Williams at carter lumber. She is knowledgeable, professional and extremely talented! She assisted me with the design of my kitchen, laundry and bath cabinetry and counter tops. I would not use any other designer than Denise, she is very skilled at valuing the customer and their dream designs. Please visit her if you plan on upgrading your home or building a new home!

Misquoted over the phone, when I got in the store the studs were $2 more than the quote. I was told the manager was with an auditor and couldn’t see me. The gentleman who gave me the quote over the phone recalled some of our conversation but told me the rest didn’t happen. Don’t waste your time on this place, just go to Lowe’s. Sad...

Tried ordering 720 ft.² of TimberTech decking material and it’s been three weeks, called over six times and still cannot get a quote. Terrible customer service.

The staff is extremely rude and very lazy. The several times that I have been there because their wood prices are cheaper than Lowes or Home Depot, when I leave I always feel as if I were interrupting them or they were put off by me asking questions regarding their inventory. They seem to focus more on whatever is on their computer than on the paying customer standing in front of them.

I stopped by to pick up a couple of fence posts today. The prices were a bit more than I expected but not outrageous. I think they were $.25 more than Home Depot, not enough to get excited about and they were certainly more convenient for this trip. The quality of the lumber was better than I am used to; relatively straight and clear. Unfortunately, the service was somewhere between bad and appalling. I was the only customer in the store and it took over ten minutes for the clerk to come to the counter to help me. Once my order was paid for, I drove to the yard and waited close to 15 minutes for someone to get my lumber. The yard man mumbled and never looked at me. It felt like I was an inconvenience, not a customer. I haven't been to Carter Lumber in at least 5 years. I think that I may be remembering why.