Massage Envy

Professional staff, always clean, but better yet, BECCA IS AMAZING!!! I would be there every week if she wasn’t always booked. Always attentive to what I need, and communicates her thoughts for what I have going on every time. If you see an opening with her, take it!

I’ve had massages all over the city and the world. Have tried multiple massage envy locations. Aubry is the best deep tissue massage therapist in the city. He actively listens and is tune with the spiritual science and art. Highly recommend him — just don’t fill up his schedule too much because I need to get in there too.nn:)

Love getting a massage or facial here, monthly membership is totally worth it!

I will never in my life go to massage envy again!My husband purchased me a gift card for Valentine day last year.I made a few appointments that I had to cancel due to work and me coping with my anxiety being at it’s worse this year.However,I finally worked up the nerve to use my gift certificate.I called on June 15,2020 and was able to get a same day appointment with Rebecca.While at my appointment I had the receptionist check my card to make sure everything was good to go.To my surprise the card was at a $0.00 balance.I remember a while back I was asked to for my GC info.I thought that it was requested just to make sure the money was still available on the card.But apparently not.I was informed when I got to my appointment on the day of that it was used to pay Jennifer for when I cancelled.At that time I became frustrated because I was never informed that was the policy nor was I notified.While frustrated I asked to speak to the manager who was sitting in her office to the left of the counter the entire time.She steps out of her office and I then again went on to explain to her the situation .Her response was I heard what is going on but yes Jennifer did get paid although you cancelled.I was so in shock.So I asked still in shock with my high pitched voice ,Jennifer was paid 80.00 for a service she did not do?She said yes.I went on to ask her so what about Rebecca who is ready and willing to give me my massage today she’s not getting paid today.Not to mention Jennifer cancelled with me before but there was no penalty.So now extremely furious because when I asked questions she referred me to the website and their brochure.I explained to her that the GC was a gift and I never went on their website to check policies because I had already spoke to someone about using my GC.So I asked the manager for her supervisors number and she repeated well this is a franchise and she’s going to tell you the same thing.So I informed her that’s fine can I have the number anyway because this makes no sense.She goes on to ask me to wait outside because I was being disrespectful.How? So I told her no just give me the supervisor number and I would leave.She then continued to say no you can wait outside.I did not see a reason for me to wait outside so I said no again. Then she went on to tell the receptionist to call the cops because I was being disrespectful.I was going to wait around for the cops but after speaking with my husband he said that it wasn’t worth it ,so I left.I was just going to brush this off but the level of disrespect and the way I was treated was and is very distasteful out of this company!I’ve worked several jobs in Dublin and frequent the area often and have never been treated the way I was there EVER in my entire life.They have cameras there and everything was recorded.I hope no one have to ever feel the way I did on that day!Thanks a lot Dublin Bridge employees for your poor customer service and for treating me so Ugly!

Great staff and providers. Look forward to my next session