Finger Lakes Premier Properties

There were some good and bad things about our stay. The configuration of the house is perfect for a large group, we had 6 adults and 2 children and this was plenty of space. The lakefront was gorgeous, with a large yard and nice dock and fire pit. The beds were mostly comfortable and the sitting area was cozy. The bad: when we first arrived there were mouse droppings everywhere. The place also did not seem clean, judging by how dirty our baby’s onesie got immediately from the floor. The property management was kind in response and did supply traps for the mice, and sent a crew out to clean for the next day. We were also offered to stay in a hotel if we’d prefer. There were also maggots in the trash and so many bugs in the house, but you could chalk that up to lake life! The shower drain was busted and they fixed this for us. There was rust in the dryer so I wouldn’t count on drying your clothes in it. The mouse droppings continued during the week but then finally we did end up catching 4 mice ourselves. Two of them were caught at 4 am and woke us up with their noises from the trap. It wasn’t ideal. The house and location were wonderful otherwise. They gave us a $300 credit toward our “next stay” but not sure we’d stay again due to the other issues.

We always have a great experience through premier. Loved Lakeview Landing

We stayed at Waters Edge the week of 8/3-8/10. The home was a beautiful, high end property. Wolf appliances in the large kitchen,.Dinning room table seats 12, and breakfast nook seated 8. The best equipped cooking kitchen of any vacation property we ever rented, everything we could possible need was available and our group loved to cook.nThe home was well decorated and the furnishing and beds very comfortable.nOutstanding waterfront views and docks.We enjoyed having use of a kayak and paddle board that was on property.nThe property management company was very responsive to a couple issues that came up during our stay.. (Septic problem, power outage, no WiFi that we could access after power outage)nThe house had two full well designed bathrooms which were attached to the Master bedrooms. A third bath with a shower ,located on the lower level would be more convenient for guests in the 4th bedroom.The folks staying in that bedroom had to run around to check if a shower was open on either floor.( luckily we were all family)nA wonderful place to vacation. Hope to return in the future.

“ Memory Lane was all that we expected! It was our wedding weekend and we were able to stay with friends and family comfortably! The kids never got bored and had a great time swimming, kayaking, fishing, and paddle boating!! Lots of space for everyone to eat, relax, hang out both inside and out! “

Wanted to tell my experience with FLPP. I booked a family vacation home on VRBO for the 4th of July holiday weekend, the property was managed by FLPP and was booked and paid for prior to arrival. We arrived at the house on the check in date, after a 4-hour drive and arriving around 10PM, to find that it was already occupied by someone else (the error being the fault of Finger Lakes Premier Properties). Want to mention the occupants were on their honeymoon (extremely nice people) so awkward does not begin to describe the conversation, and we can only imagine how things would have went if when we arrived, they were already in bed and we entered the property. After a call to FLPP we were told they only had one option for us to stay for the evening and we had to drive another hour, to another lake, to spend the night in a house in a Best Western parking lot next to their Penn Yan office. I had to reroute family that were arriving later than us to this home in the parking lot. The next morning, I had to contact FLPP to determine what the resolution was to our situation, and the nice people at Best Western knocked on our door asking when we would be leaving (after someone tried to enter the home while we were in it). I was told by FLPP that they had no open homes except for one. Now, our party was 5 adults, the home I rented and paid for was a 2400 sq ft 2.5-bathroom home, the home they put us in was a 650 sq ft. 1-bathroom home. The only other presented option was “go home”. The home had 3 bedrooms, one which would maybe qualify as a walk-in closet and had twin bunk beds for one of our adult male guests. In addition, all bedrooms and the bathroom had louvered closet doors on them, and as the bathroom door was in the living room there was zero privacy. I had to cancel a boat reservation and a wine tour. We were unable to conduct our planned family activities as we couldn’t even all fit in the living room at one time which consisted of a 18” TV and 1 small window air conditioner that only cooled the small living room (with temperatures in the high 80s). Based on these events and the overall inconvenience to my family and the home they put us in not being comparable in amenities or cost to the home I contracted and paid for I requested a refund. This request didn’t seem unreasonable and I certainly assumed that meeting (if not exceeding) customer expectations would be their absolute goal considering this entire debacle was due to their error. What I got was no refund and no attempt to fix or make up for everything that went wrong. The only thing they offered was a few free night’s on dates I could not make. They maintain that the home they put me in is the same cost as the original home (for only 3 nights versus 4) and have refused to provide ANY refund whatsoever. This company has demonstrated a total lack of customer support, no interest in customer satisfaction and nothing but an unwillingness to correct in our communications. The experience has been both a disappointment but yet one of total amazement that a business would treat one of their customers in this manner and not ‘make right’ the situation. Will never use again, will never recommend again, and will go out of our way to make sure everyone we know also does not use FLPP.