Feldman Lumber - Great Neck

Always professional people working their and their assistance to help with your next projectnEspecially the people in Brooklyn Williamsburg ud83dude0aud83dudc4d

Dear owner, I just had a terrible experience in your paint department. I went in to the store, which was completely empty except for two of your employees, who were both not wearing masks. When I asked for some help three times, they would not come out and help me. They only pointed me to aisles. Needless to say, I left your store without making a purchase and went to Home Depot. At Home Depot everyone was wearing a mask and the associates could not have been more helpful in recommending specific products for my home project. Whoever the two men were that you had working today 11/18/20 at noon, should be spoken to about how to treat customers. You lost business and a customer.

I was extremely disappointed by their service and utter disrespect for a long-time customer. Per their public information, they say they were open until 5:00pm today. I even called to confirm that they were open until 5pm as I was in dire need of a product and asked them to put it on hold. Upon arriving after driving 10 miles at 4:55, the door was closed in my face by the same person who took my call 10 minutes earlier. I pleaded that the store manager let me purchase the product as it was during business hours, even offering cash, and he carelessly shut the door. As a small business owner and loyal patron to small businesses, I understand the importance of customer service and cannot believe how they were grossly disrespectful. Needless to say, I will be taking my business elsewhere to other small businesses who care, and recommend anyone who feels the same to shop elsewhere as well.

Not a place to buy In the store but you can order. Its almost double in price to The Home Depot.

Milton was very helpful in guiding me in my choices of possible paint shades. This is not the first time he's been of assistance to me. He never disappoints me!