Five Guys

If you are asking the customers to wear masks, maybe your employees should be wearing them too

Good service, no hand sanitizer.n5 star service and food.nNo hand sanitizer,

This is the second time we have put an order in ahead for pickup, and they did not notify us when the order was ready, and let our food go cold while we waited. The first time we came up to the counter inside, and let the staff know we were there to pickup an order. The staff person at the register was very friendly, and let the staff in the back know we were there. We stood inside the store by the pickup counter while other customers were served ahead of us again and again. Finally we were able to flag down a staff person who was cleaning tables, and they checked for us and saw that they had finished our burgers and left them to go cold, but hadn’t started our fries yet. We didn’t get our food until an hour after we walked in the door. (When we had ordered ahead.) Almost a year later we decide to give them another try, choosing curbside pickup. (Which we assume means they bring the food out to you.) We had let them know we were on our way, and got to the parking lot, then selecting “I’m here” for our order, but no one ever brought out the food. My mother tried calling the store, but there was no answer. After waiting and still no food being brought out, my brother and mother went inside and found the burgers had yet again been sitting there getting cold, and the fries were not yet made, again. We had to wait again, almost an hour in total.nI understand it is likely a flaw in their pickup system, but it still needs to be addressed. For food safety purposes it is not safe to serve burgers to customers that have been sitting out for that long. That said, the fries were very good, at least!

Great place great customer service and damn that ud83cudf54cheeseburger was hella good ud83dudcafud83dudcaf and I like the ud83cudf5ffries

8 of us decided to order lunch at the five guys in henrietta. 2 of us went to go pick up the orders and the staff was just absolutely amazing. They got all the orders together very quickly and made sure everyone's order was accounted for. Not a single error and the food was delicious. With how many orders we picked up this could have easily been a nightmare but this staff did amazing. Kudos.