Keller Williams Realty Capital District

Utterly unacceptable customer service from Realtor Robert Taylor and KW Capital District. Mr. Taylor ceased contact with my fiancé and I out of nowhere in the middle of a transaction and with no explanation. After repeated attempts to reach Mr. Taylor (one in which a KW principal was copied), a complaint to New York State Bureau of Licensing Services, and a Better Business Bureau complaint, I still have not received ANY contact from KW. No explanation. No apology. Nothing. This is unacceptable and prospective home buyers should beware.nnUPDATE: I was informed by the Better Business Bureau that KW Capital District did not reply to my BBB complaint. As they continue to demonstrate, KW shows zero regard for customers and legitimate complaints. My suggestion to others who have complaints that KW fails to address is to file a complaint with the NYS Bureau of Licensing Services.nnAsk yourself...is this the type of customer service you'd want to receive when purchasing a home?

I have been with KW Capital District for just over 3 months and the only thing I can say is: it has changed my LIFE!!!! The culture, leadership, support, commission split (earnings), training, environment, and LOVE that oozes from our office- is palpable. If you are a new agent, thinking of becoming one but most importantly- an existing agent with ANY other realty- do yourself a favor and join our family!! It will be the best decision of your life!!

Hassan Khan from KW helped us sell our house. We had great experience. Even during this difficult time of pandemic, he made the whole process to be easy and professional. Will definitely recommend him and this company. Thanks again for the wonderful experience!

I was trying to help my son find an apartment in the Saratoga area and came across a listed by Penny Berg Keller Williams Realty Capital District. As he was coming from Florida, I contacted Peggy to have my other son who lives locally view the apartment. She referred us to Jason Morrill to arrange a tour and application. The apartment was perfect and my son submitted an application right away. As he has limited credit history my other son was co signing if needed. My son anxiously awaited to hear from ANYONE and emailed and text Mr. Morrill several times. I also reached out to Penny , again. All attempts at communication were ignored.nI'd like to remind the team at Keller Williams that renters also become buyers and sellers as they establish themselves and they also deserve the respect that a buyer would receive.

Bought a house recently just moved here from Florida listed house as public sewer 2 weeks after moving in toliet overflowed distroying our bathroom and flooding cellar found oud have septic which was not disclosed realitor admitted didnt check what owner said out 1500.00. Out ofpocket and had to put claim in insurance company owning home 2. Weeks terrible. Do not trust there agents