Neps Heating & Cooling Plumbing Repairs

My basement was flooded at the start of the weekend. I called NEPS today and Rob came over same day to look at my leaking pipe in the basement. He found that the pipes were not pushed together properly. He fixed it in 2 minutes flat and gave me some advice about an upcoming issue and to keep and eye on it. He did not try to sell me on anything and was very helpful when explaining why my pipe was leaking. He didn’t charge me for for the visit. As a single female homeowner it is a breath of fresh air to find a company that takes such great care of their customers. This was the second time I’ve used them and I wouldn’t use anyone else. Thank you to Rob for caring about his customers and for such excellent customer service. Super highly recommended.

Refreshing to find a company that can deliver quality service and not put you in debt paying for it. I have used them twice. Once for gas boiler installation and once for a repair of an older boiler. Each time I was serviced by Rob. I would not hesitate to use them again.

I called Neps for an estimate to fix a leaky faucet in my bathroom. I was immediately connected with a live professional plumber on the phone and told him my problem. He asked me to send him a few pictures of what wasn't working, which I did. Within 15 minutes he told me what he thought the problem was and sent me a youtube video of how I could fix it myself. My bf was able to go to home depot to get the parts we needed to fix the faucet and it was back to normal within an hour. They saved us at least a few hundred dollars. Great customer service, and I would refer anyone to them!

Due to the weather. We were bombarded with customers that needed our help due to the extreme coldness over a few nights. We were stretched out with all our man power, we reached out to a well-known company to help Us to provide service for those that were out of heat. This amazing company responded quickly and provided service for those in the community we could not get to in time. Great work! Thank you for helping out.

Rob was very professional, kind, and very helpful. Excellent customer service. Thank you for fixing our hot water issues. I highly recommend him!