Auto Spa of Westfield

I signed up 4 of my vehicles on “the works unlimited plan”, the most expensive Olán they have on 4/1/2021. Today I was told by an employee named Miguel, my existing plan did not included washing the floor mats, if I wanted it down I had to pay extra. Miguel grabbed a pamphlet and asked me if I see where cleaning the mats was included. I told Miguel I had 4 cars with the same plan and never had an issue with them cleaning the floor mats. Miguel response was, “I don’t care if you have 20 cars here, we are not going to clean them unless you pay extra”. When I asked to speak to a manager about the situation, Miguel went ahead and cleaned the front floor mats only. He was extremely rude and unprofessional.nnNow, the end cleaning crew, was amazing. They took the time to professionally dry the car and clean the windows. Unfortunately there is always an employee that ruins it for everyone else.nnI spoke to the manager on duty Frank. He explained only the front mats are included and not the rear, (very disappointing) unless you ask the employees to do it, then they will do it.nFrank said he was going to have a conversation with Miguel in regards to his behavior and rudeness, hopefully this does not happen again.

Car wash is outstanding and detailing on just a full service wash is all you need. Just recently became a Monthy Member.nVery Happy and the Staff is Excellent

Nice and quick service. Every time I have to remind them to wipe clean the all season floor mats that are dripping water though.

So so job every time. At times they only washed the front mats. They frequently leave we spots on other outside and inside of your car. If you are like me who pays attention to detail and have the resources, you will do a better job yourself. If you need quick wash and don’t expect a detailed job, it’s fine for the $25 bucks.

They are honestly the best in the area did not have one complain if it was possible I will give them a ten stars the workers are friendly and understanding. If I was rich enough I will give each a $1,000 tip. It was worth my time and will for sure be there for my next carrrrr wash.