Nancy's Alterations, Yarn Shop and Tuxedo Rental

In my ten years in the Mount Washington Valley I have found this to be the most poorly organized and run business I have encountered.nnAs this now is the only place in the valley that does dry cleaning I visited this outlet on Monday, 21 December 2020 to drop off a large order of dry cleaning, including my tuxedo I needed for New Year’s Eve.nnI was told by the presumed owner that my order could not be completed until 1 January 2021.nnI then questioned that an order couldn’t be turned around until 12 days later? Was this because of the holiday?nnThe woman was confused and someone else in the business, a nan, said no that if you get the items to us by Wednesday, 23 December 2020, the order would be ready by Wednesday, 30 December 2020.nnThe woman said she would call the dry cleaner, as it is done off property to verify. She apparently couldn’t connect with that dry cleaning service. The woman further said she would call me back and let me know if the order could get completed.nnThat afternoon, 4 hours later, I received a call and was told the order could be completed exactly how the man had stated.nnI immediately retuned and should have done an about face, when the same woman didn’t recognize me and initially forgot we had talked on the phone 15 minutes earlier.nnStrange as it was, the woman then had me dump my expensive clothes on the floor of her store so she could take account what was in the order.nnOne of the items, my tux shirt she stated, “Do you want this dry cleaned also?” I confirmed I did.nnThe woman handed me a hand written receipt that I couldn’t read. The woman stated the order would be ready at 1100 on the 30th.nnOn 30 December 2020, my wife went to pickup the order and handed in the receipt. The same woman stated the order wasn’t ready. When questioned further she said, the order was in fact in.nnUpon arriving home, after a long day at work, I went through the order my wife had picked up, only to find my tux shirt was not included.nnI immediately went to the store and the woman said it wasn’t there, I never gave it to her and then she called the dry cleaners who said they didn’t have it either.nnI was completely annoyed in the complete incompetence, lack of customer service and recovery, and attitude of this establishment.nnI highly recommend if you need a dry cleaning you drive to Portland or Saint Johnsbury and you don’t frequent this establishment under any circumstances.

I dropped off a bed spread for dry cleaning. Since they don't do the cleaning on premises, it took a week for the bed spread to come back. The owner is friendly and the service was decent. The only reason I didn't give 5 stars is that the price came back slightly higher than quoted. I was not called to be informed of the price change. That would have been preferable.

I was very displeased with the service. It started with the woman not knowing what I was coming in for ( to pick up my bridesmaid dress that was supposed to be completely done). She rudely said, “Well do you have the dress!” I then informed her that I was here to pick it up. I tried the dress on and it wasn’t altered through the midsection which she informed me it would be. Then when I mentioned that it felt loose, she said “well do you want arm fat!” I was appalled and felt that was extremely rude. She then pointed out my arm fat, without the dress being taken in, which by the way had nothing to do with my midsection. Also, price for alteration was very high.

Nancy is very talented and very pleasant. She makes you feel very comfortable and always has a smile on her face. She is excellent at what she does and is always there when her customers need her! HIGHLY RECOMMENDED!!! She has a wide selection of yarn and knitting supplies!

Great yarn shop many different brands.