Shell

It says 24 hours but obviously it’s not because they like to clock out early and deny service when it gets close to shift changes. An hour to be precise. Maybe 20/7 a week but not 24/7

Club Shell is an award winning Cincinnati experience. With over 2000 Police calls within two years, the CPD knows what truly matters. A true gem of the Queen City.nn2019 UPDATE!!!!!!: CLUB SHELL IS NOW A GATED COMMUNITY. YOU CAN NOW BE LOCKED IN WITH CINCINNATI'S FINEST CITIZENS. VERY COOL. VERY INTIMATE.

It doesn't feel safe at all, and why can't you go inside to shop?

They need to do something about the homeless and needy around there. You should be able to get gas without having someone ask you for money, to clean you windows, pump your gas or buy them a drink. Not the place or time.nnCincinnati needs to step up and help these people out. I donate, but its not my job to take applicants every time I stop for gas.

The pumps crash almost every time you try to get gas. This is with the new pumps that replaced the old pumps that randomly crashed or didn't work for various other reasons.nnOften the pumps crash after you've put in your loyalty information but before you get to pump gas, and I've lost loyalty rewards more than once this way, both Shell rewards and Kroger fuel points. Shell will claim that you don't lose reward points when this happens but check your statements because it has happened to me. They offer no recourse for lost rewards, and say that there's nothing they can do at the desk.nnIf the pump crashes after they've started processing your payment but before they've succeeded allowing you can pump gas, then you have to go up to the desk and have them run your card manually with a pre-authed amount which you later get refunded the difference of if you are trying to just fill your tank to the max. After this you have to go back up to the window again to get your receipt since the pump doesn't give receipts for transactions authorized at the window. Without this you have no proof of the amount of refund they owe you / the amount of gas you actually got since you had to auth a higher amount than you were getting to be able to fill your tank.nnAnytime you try to use Apple Pay (or tap to pay) at the pumps, they appear to process successfully then almost always crash on the screen where you tell it that it is or is not a debit card, and then the pump does not work. When it crashes there is no obvious message or error, it just hangs for several minutes or sometimes abruptly returns to the first screen without warning. You have to go up to the window and pay with a physical card as there is no way to use Apple Pay at the front window since the reader is kept inside and you can't tap your phone to it.nnThe pumps play very loud annoying audio and video ads the whole time you are at them even before pumping. Ironically the ads right now are for software to fix slow computers, but the computers playing the ads are lagging so much that they crash instead of doing their job as gas pumps. There is no way to turn down or mute the audio or to opt out.nnOn top of this, there are frequently people at this location that will ask you for money while you are pumping your gas. The employees cannot do anything about it as they typically do not leave the locked building they are in. [If you've never been to this Shell location, the front door is locked and you cannot go inside, you can only communicate to the workers through the plexiglass windows. This is for safety purposes. About half of the time there is a police presence as this Shell is one of the highest crime areas in Over-the-Rhine (check the police report stats).nnI looked past these problems once, twice, even three times, but they are consistent and ongoing issues at this Shell location. It would make your life a lot easier to just avoid this location altogether.