Pioneer True Value Hardware

I will not be using this hardware store ever again yesterday I got a phone call from a female that works there to tell me that my window screen that I dropped off over month ago and paid for the repair a month ago was ready for pick up. I told her that I would have picked it up sooner if I had been called and told it was ready. She tells me (in a very rude tone by the way) that somebody did call and the screen has been there over a month! Like it's my fault it's been there that long. Like I don't have room in my house for this screen and need to trick them into holding it for me! The screen that I had them repair goes in a window that currently has an air conditioning unit in it so I wasn't in dire need of the screen right away and I figured it was taking so long because Corona virus as everything slowed down and I was being patient and allowing them time to get the screen fixed. I wasn't in a rush but I would come to get it as soon as it's ready seeing as I paid for the repair when I dropped it off. So I tell the lady that I know how long it's been there and I would have picked it up if someone had called me but nobody did and she hangs up on me. I was on my motorcycle while having this call I was unable to check my phone history right then the once I got home I did and of course I had not received a phone call from that number ever before but even if I had this is no way to treat a customer who pays for a repair before it's even done. This is no way to treat a customer period!!!!

If your looking for something ask for Jessie. He knows his stuff

Terrible Customer service, very rude workers!!!nI only went there because I’d don’t feel like driving to the Home Depot.nI don’t recommend them if you want to have a nice day!!!!

Very people are friendly and helpful!!

A knowledge able staff and items always in stock great shopping experience