Edwards Royal Comfort Heating, Air & Plumbing - Lafayette

My furnace quit on Sunday so I call because they say 24hrs, they aren't 24hrs service they are 8 to 5 dont let them fool ya ,no heat to me is a emergency! I did receive a call back in a few hours, the next day they came out, parts needed to be ordered, he was done by 1pm. You would think they would order the parts that day!! Nope that didn't happen ud83dude15 So it's been 6 days now and nothing, Thanksgiving was a wash, I couldn't have family over with no heat and a cold home! The office staff has been very rude to me, not a good way to do business! I bet they were nice and warm for their Thanksgiving holiday!! So disappointed ud83dude1e will not ever recommend for use again!! STILL FREEZING IN MY HOME!!

They would not honor my warranty for my Bryant furnace. I verified WITH Bryant my warranty WAS still valid and have a reputable company coming. The company that is coming took my information and verified with Bryant my warranty with Bryant IS valid, I have to pay for labor and parts are still under warranty. Considering the Inducer Motor is about $600 that’s a big deal. The woman who answered the phone at EDWARDS ROYAL kept insisting that because I hadn’t spent over $100 a year for some useless annual service my warranty would not be in force. She would not listen or didn’t care that my furnace IS still under warranty. Liar.

As usual--on time, professional, courteous, efficient and affordable (even during a pandemic)--Edwards Royal Comfort has been the best heating and cooling company to service my furnace and a/c. Over 20 years as a homeowner, I tried several other top-rated companies in our area. This group has remained my favorite for the last six years. Thanks for making this chore a lot easier!

Work was done in a timely fashion. Everything seems to work just fine

It was a very good experience I will definitely use these guys again