Chem-Dry of Champaign

I'd had a terrible experience with another carpet cleaning company when I called Chem-Dry, and was a bit nervous about paying another company to take my area rug for a few days and return it. Mike was so kind; he listened to my concerns, made time fairly quickly to squeeze me in, and provided me a discount given that I'd already wasted money with another company (I had already paid for a carpet cleaning with the previous company, and the area rug hadn't even been unrolled when it was returned to me). I felt heard and respected on the phone, and was immediately assured that the same thing wouldn't happen to me again!nnThe job itself was better than I could've hoped for. I have had this carpet since 2015, and hadn't cleaned it since 2016. I'd sent the rug off to address fairly new food stains (less than a week old); I wasn't anticipating that they would be able to get out old dirt stains and discolorations from nearly 5 years ago! Yet, the carpet looks practically brand new! I'll definitely be using Chem-Dry for any future carpet cleanings I need to do, and am so grateful for the generosity and professionalism of the owner thought the whole process.

I have been using Chem-Dry for many years and could not recommend them enough! My carpets have always looked brand new after they are done, so I had my tile and laminate done this time as well. Let me tell you my basement smells amazing now and looks even better than it smells! I had an ailing cat and puppy that had made messes and you would never know now. The guys who come clean are also always respectful (had their masks on too) and helpful if you have questions.nnI can’t say enough amazing things about this local business and it’s owner!

Awesome the only Carpet Cleaning company I would use!! Highly recommended

These reviews have to be mostly fabricated. Not to mention the owner wrote a review for himself. He uses one of the shadiest scam techniques out there to bait customers and the employees who did my carpets said he does this with almost every customer. He gives a super low quote online (yes, I literally have it in writing after listing in detail what I needed done), people book for the low price, then they show up and give them a price >$100 more than the quote. He asks people to list what areas need done, then tells them when they show up that they charge based on square footage instead and that's how he justifies the price even though he still gave the quote. He knows most people will just yell at the employees and pay the extra amount to avoid having to book with another company. My husband worked in sales for 15 years and said this is one of the slimiest tricks out there. I wouldnt make such a big deal, but the employees said he does this with almost every customer and they only book a couple customers a week due to this garbage. They also have to deal with customer backlash and getting screamed at constantly. Disgusting. There are so many students that can't afford to be scammed like this in the area, in addition to other populations. I just finished my doctorate and am a very reasonable, normal person who is low maintainance and doesn't make scenes, but people need to know this. Who knows, maybe he deletes these reviews.

Very friendly fast dry time and great results! would highly recommend