Rainstorm Car Wash - Champaign, IL(Prospect)

When it’s super busy, they just randomly assign you a wash. I paid for the highest one and the car before me got the foam and all that while I only got soap and water. This one time the vacuums were not working so I went inside to ask about them. The lady was outside smoking and she came back when she saw me. I started to ask her and she IGNORED ME! She just kept looking at a sticky note while I was trying to talk to her. It was so disrespectful. I’ve only had a bad encounter with her. Everyone else there is nice except for her. She is very unprofessional. Also the soap doesn’t get washed off completely. There were scratches on my car and the vacuums are mostly shut off. I loved going to them but the lady made it all worse for me.

Always satisfied with the quality of my car wash. If I am not, they will gladly allow your car to go back through. A vacuum wasn't working properly, but I was able to easily use another.

I had the monthly pass and it scratched my car over time. I would not recommend this or any car wash where anything touches your car.nnFind a good touchless car wash.

Came out with suds on my car still. They let me go through again. The 2nd 20 minute wait would have been fine had my car come out clean, but still came out with suds. Gave up. Not the best use of $20 I've ever had.

It has been incredibly difficult and frustrating to get these people to cancel my fast pass service and issue me a refund. The customer care team is rude and do not know what they are doing or where to guide the customer when in need of help. It has been a struggle to get these people to answer my calls and respond to my email. Bunch of rip offs. Would not recommend this location for car wash services.