Map
Detailed Information
- Place Types Real estate agency
- Address 30 Comer Ave, Pell City, AL 35125, USA
- Coordinate 33.5883418,-86.2822746
- Website http://www.hometown.rentals/
- Rating 2.8
- Compound Code HPQ9+83 Pell City, AL, USA
Openning hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Reviews
This has to be the worst Real Estate company that my wife and I know. We are not renters. We have no affiliation with this company whatsoever. We were trying to move from Atlanta to Alabama (Ragland), and we found a home listed by this agency (St. Clair). After many attempts to contact this agency and Agent (Thomas), we received no calls or e-mails from them. Please save your time and energy and find another Agency and Agent. This company is not interested in selling you property. We believe that this company needs to be evaluated or reevaluated by the Better Business Bureau so that consumers can know more about their business practices--or lack thereof.nThank you for reading this post. We hope that is helps you stay clear of St. Clair HomeTown Properties, at least until they change the way they operate their business.
Well, I made the mistake of NOT visiting the property first! I have zero problems with paying, but I expect a certain level of service for my funds. It was a SIGN when the pro-rated amount was incorrectly calculated. Still, I waited for it to be corrected. Due to work, I was not able to view the apartment right away. After doing so, I completed the move-in, and sent it back. On the day I signed the lease I was informed the carpet has to be professionally cleaned. CLEARLY taking the time to paint the place is ASKING FOR TOO MUCH. I recall Ann being very precise about the carpet; so, when I completed my move-in and saw how the walls had scuffs everywhere I was truly upset! Ann's explanation was the walls are not... are not always paint... you know when... well, I'll just look at your move-in. I've lived in large cities and countryside and never have I lived in a ROACH infested home in either area!nnAlso, I allowed time to see if someone would return and paint, but almost a month in and no one has shown up. I guess I'll have to paint the walls myself!nnI WOULD NOT RECOMMEND ANYONE to REALITY or ST. CLAIR HOMETOWN RENTALS.nnI have a year here... so, things can change. So can this review see y'all in July!nnAlso, I did not feel discriminated against... as, I have read other mention discrimination. I felt my concerns were unimportant after the contract was signed and I'd paid what was due.
Frankly, I would be embarrassed if anyone ever felt the need to leave this kind of feedback to warn others from using my service. And mind you I dealt with both the rental manager (Ann) and the owner (Sharon).nnTo preference everything, I paid my rent if not on time, weeks in advance, and kept the place in better condition than when we found it.nnThe short version - I would never rent, buy, or do any business with this company again.nnI would get radio silence from both Ann (rental manager) and Sharon (the owner of the company) for weeks, if not months at a time regarding anything.nnWork orders open for over 8 months at a time, and then when you are tired of paying your rent on time and not taking no for an answer, they have the audacity to tell you that you are harassing them. That is a legitimate statement I got back after paying rent for 12 months on time, and finally not taking radio silence for an answer and calling every 30 minutes to get an answer that I deserve. And Sharon (the owner of the company) told me I was harassing her after a phone call a day for a week with no answer, and finally demanding someone at her company did their job (which apparently is a huge inconvenience for them) she finally texted me saying I was harassing her.nnThen they blame the owner after its all said and done and try to pass the buck. I don't care if the owner of the property is a use to be pastor that coaches football. It is your job to manage the client, not mine.nnDon’t get me wrong, they tell you up front that this sort of thing would never happen there (because we said in advance it was a problem before). They still just took the money and did not care to handle anything in a timely matter, or at all.nn!!!!!!READ THAT AGAIN!!!!!nnJust look elsewhere.
Sharon Thomas and St Clair Hometown Properties professionally managed my property for several years and I’ve never had a vacancy. I travel frequently, so communication is a top priority for me. I couldn’t be there to look after the property myself, but Sharon and her team at Hometown properties ensured maintenance needs and tenant concerns were addressed quickly and professionally. I could rely on them to arrange qualified and experienced maintenance personnel for things like AC and plumbing repairs, and they always kept me in the loop. You will not find a more reliable property management group than Sharon Thomas and the team at St Clair Hometown Properties.nnThe sale of my property was also handled by Sharon Thomas. She ensured so many actions were taken care of, including things the owner would typically handle. Her advice was spot-on regarding preparing the property for sale. She was open to discussing repairs and she also stepped in to ensure the property clean and ready for showing. Hometown Properties did a great job listing my home for sale and I had numerous showings in a very short time, resulting in a quick contract for sale/purchase. Sharon was right there to help advise me on the negotiation for this sale.
We have been renting for the past year with St. Clair HomeTown Properties. We moved back to Pell City from out-of-state and needed to rent while we are building a house. We started with a 9 month lease and quickly realized that our house would not be finished in time, we contacted our agent Ann, we were able to move to a 12 month lease with no problems. We had a few AC problems when we first moved in, it stopped working on a Sunday afternoon in August, they had someone out within 2 hours to get it up and going. It stopped again a few weeks later late in the evening, again someone was out quickly to patch it for the night and back to repair the problem the next day. We also had a kitchen light that was blowing through bulbs, they contacted the owner and he came out and replaced it. It has been an overall great experience and I would highly recommend St. Clair HomeTown Properties.
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