Oaks on Marketplace

TL;DR at bottomnI have lived here 2.5 years. For the first two, I felt most things were great. The only complaints I had were 1. There was a mess-up with a sister property and deposit that took months to figure out and 2. The parking can be terrible in finding a good spot.nHowever, for the past two months we have been dealing with terribly loud new neighbors (never had this be a bad issue before which I believe speaks that it is worse than normal!) and the staff (who normally are quick and helpful in scenarios) seem to be “ghosting” us. The neighbors have stated they will not change their loud behavior and we must just deal with it and the staff has made no additional steps to remedy it aside from phone calls. I have sent many unanswered emails. Because of this, I am writing this review. In it, I’ve included other things to think about before considering moving here.nPros: nice amenities, upper scale apartments, quick and nice maintenance peoplenCons: lack of staff concern, parking, security gate always broken, “jimmy-rigged” maintenance solutions (our kitchen sink is being held by a piece of 2x4), people are terrible about picking up after pets

This complex and staff is absolutely amazing. Every person I have met that lives here is so kind, friendly and all around GOOD people. Sara & Michael in the offfice are such hard working sweet people. They go above and beyond for the residence to ensure we are happy and safe. This bad weather storm has showed their dedication and commitment to ensuring just that. The maintenance team is on top of all calls and requests. They were at my door in TWO minutes when a pipe busted on the roof.nnSara & Michael extremely good at communicating with residents about any changes that are happening especially with COVID & the winter stormnnThe complex is always nicely kept and I’m always greeted by welcoming staff. This place is our home and I wouldn’t want to live at any other complex.nnThank you Oaks in Marketplace staff for ALL you do!

Best apartment ever. Amazing staff and great customer service. Which is key in this industry. Thank y’all for letting us be apart of this lovely establishment.

If I could leave 0 stars, I would. They are so unprofessional and can’t respond to emails, so I’m hanging the dirty laundry. From the outside, it looks like a nice, gated apartment complex. Could not be further from the truth. The gates never work, so they are often left open. The doors to access the apartment complex (side mesh doors) are always left open. Those doors allow access to the entire complex AND the UNLOCKED and OPEN office that houses all of our information. The first week we moved, the apartment complex was broken into (not the first time apparently). The thief stole TVs from the cabana area, much more (but we wouldn’t know) and stole $2,000 worth of tools from our truck bed that was locked and had a locked bed cover. Did the apartment do anything? No. Did they notify residents? No. Did they let people know that information was stolen from the OPEN AND ACCESSIBLE office? NO. I emailed them asking to at least acknowledge the situation and let other residents know, no response. All of the outside light poles don’t work either, they got an email and again no response. So no working gates, open accessible office and no outside lights? Safety obviously isn’t a concern. They do not provide adequate dog poop pick up stations so no one picks up the poop. I admit, the one time I didn’t pick it up because I basically said f*** it since no one else does, the office employee followed me around making sure I picked up anything else. Seriously? You have time for that, but can’t respond to emails? The complex constantly smells like weed and there are parties all the time. Trash pick up is never done on a regular basis, there are yellow jacket nests everywhere that they also refuse to get rid of. I could go on and on about all the reasons you should not live here. They filter the reviews so the bad are at the bottom. They also delete any negative resident bulletin board posts. Do NOT live here, I repeat, DO NOT live here. Please please please do yourself a favor and move on in your search.

We’ve been staying here for over an year & have always enjoyed the interactions with management, and the maintenance team. Any problems we have are always addressed in a timely, and professional manner, and the team is always super friendly and genuine — they truly care.