Total Balance Health & Wellness By Tonie Wingate, LMT

Tonie was fantastic. Went in sore and not a happy camper...Came out feeling GREAT and even broke a smile. She is a very kind and knowledgeable person...Will always be back...

I had a knee replacement on a Friday at the Veterans Hospital and then went to a massage therapist Sat,Sun and Monday. Today Tuesday I couldn’t get an appt so I called Total Balance and explained my situation. I needed to massage my hamstring, quad and calf to help increase flexibility. I was told that was fine and to come on in, when I arrived another lady told me she was not going to do it and gave no explanation.

I've had numerous facials, and this was easily the worst experience I've had to date. I was in Galveston on vacation to celebrate my birthday. My mother surprised me with spa services and decided to book with Total Balance based on their many positive reviews. Now maybe we just got paired with a subpar esthetician, but the facials were terrible. My face broke out almost instantly. The products smelled cheap and felt gross on my skin. The esthetician left the fluorescent lights on the entire time, and the music kept scratching and going in and out. There was no way for me to relax. On top of all this, she kept coughing. Now granted it is allergy season, but with all the COVID-19 commotion, it was very unsettling. She did apologize for coughing, but it would have been more professional for her to have excused herself and gone to the restroom to get it all out. Also, she cleaned bowls/tools during the service in a sink right next to where I was laying -- and it was very loud. Why do this during the service? Instead, she could have massaged my décolleté, hands, feet, etc. Why would she use the time being paid for to clean?? Everything was just unprofessional and unnerving, but I didn't want to upset my mom or seem unappreciative because I knew she just wanted me to be happy. From the beginning, she kept trying to add on services and changed the service I wanted altogether. I chose the services I wanted so do not add on things I did not ask for. The only positive was the body massage. The massage therapist (Joyce) was fantastic and actually made it relaxing.

Very kind staff and a very relaxing and helpful 1.5 hour swedish Massage. Thank you Total Balance Health & Wellness. A wonderful experience

Ms. Wingate did a great job on the massage. She asked me about the pressure & made sure I was comfortable. The only negative would be the floor in the massage room needs to be swept. I felt the dirt on the bottom of my feet & had to clean them prior to massage & putting on clothes.