Northern Tool + Equipment

Website (Northern Tool) clearly states 8 pm as closing time on a Friday. Pulled up at 715. Several guys gather at window and wait to see what I will do. I pull around parking lot, check their company website, and sure enough it does say 8. Once I get out of car, one guy sprints out store and backs up a truck to the front door. They decide to motion with a finger across the throat that they have decided to close early. They used to always just close the front door which is the rolling overhead steel kind when it was closing time.

I bought my very first piece of power equipment. I thought I had it under control and had no idea what I was doing. I called the store and ended up coming in. The manager happily helped me and answered all my questions. They were very busy but they definitely are me feel like 1st priority.

I came to grab a few things. The store staff is always friendly and went out of their way to accommodate. It was clean and well stocked. This is my home store and I highly recommend shopping here.

Stopped by to buy a drill. Went in, found the drill I wanted. Waited a while and asked to 2 salesmen if they could unlock the shelf door to obtain the new drill. One said the doors are locked and asked the other if he would get the key from the front counter.nWaited for the salesman to comeback with key awhile, then he shows up and gives another shopper a price a on an item. No key, the two salesmen try to figure out why he didn't get the key. I don't think he remembered by the look on his face. Butnhe went back to the front counter and obtained the electronic key while we waited again. Finally got the drill and the salesman said he had to carry it to the front counter .nWe went to the front counters, there's two cashiers, one helping a customer, the other talking to another sales guy or manager. My drill was placed behind the busy cashier and was told she would check me out. The guy yhat helped me went and started talking to the other cashier and mamager guy. So I wait and wait, while the other cashier and all three sale men talk behind the front cashiers counter. I'm waiting, Then the busy cashier asks me if I need some help. I said yes I want to buy the drill behind her on the counter with money in hand. She grabbed the new drill and took it to the other cashiers counter and said she would check me out. The cashier walked back to her register to finishing help her customer. Then the original salesman that said the busy cashier would help me, picked the drill up and said what's this doing here and carried it back to the busy cashier counter. Everyone went back to talking except the one busy cashier. I waited and waited, figured they didn't want my money so, I walked out and not one person asked me anything. They stopped talking and watched me walk out.nWhat a messed up organization. Customer service is not a priority for them. I will not do business with them anymore.

My first time hearing about the store & decided to give it a try. We were greeted by three different employees & found the items we needed. Will definitely come back again.