Dreamwash Auto Spa Castle Hills

On March 12th I visited Dream wash and paid to have my car washed and cleaned on the inside. This was a $36.00 transaction. The service they provided me met expectations. My car hasn’t had anyone else inside of it other than myself. I had $150 worth of gift cards that I use for work purposes missing. Though I will never be able to prove it they were all stolen from me by the workers and I know what happened. This sucks because I thought this place was alright and convenient to where I live.

None of the employees were wearing masks. I understand most of them are distanced from the customer, but they had a man working at the kiosk where you pay for the wash. He had no mask an leaned up to my window to offer to help me pay, even though I was waving him away as I can operate a touch screen pay system myself. I tried to contact the manager and politely ask him to have his employees wear masks if they’re going to be closer than 6 feet to a customer. The manager dismissed my concerns. I won’t be returning and I’d advise you to do the same. There are tons of car washes in the area and all the other ones I’ve been to take appropriate safety measures.nnEdited to add: I can’t reply to the message below. But of course I wasn’t wearing a mask alone in my car. If I had known I’d be in close contact with anyone, I would have happily donned a mask. I was operating the self-serve screen and not expecting someone without a mask to walk up to my window. What an idiotic thing to point out.

I love Dreamwash! This location is good- my favorite is the El Dorado location but that is purely because of proximity.nThe employees are efficient and friendly and do a great job while working.nI love the monthly VIP program! It’s why I keep coming back!nnThe vacuums work great, microfiber towels provided to wipe down after a wash, and with the platinum wash my tires always look gorgeous- deep black and shiny!nAfter washing with the platinum wash my car is hydrophobic for days, with any rain or other water beading up and sliding off the car quickly.

Always friendly and great job detailing car. The price is amazing $53 for a full complete detail but i always tip the detailer $10 as well. FREE POPSICLES in the waiting room and vending machines

I went to this car wash about a year or so ago. And the first time I went I went through the drive through and they never requested to move my side view mirrors and allowed me to go through. Once I came out I noticed my license plate was missing. I asked them to please go back to check if it was in there and they keep insisting that I must’ve dropped it on the road. I finally asked the manager and he found it. Ever since then I didn’t return until today. Which was a big mistake. I was going through the drive through and before I was about to go in the person working the drive through came to my mirrors. I had rolled down my window and told him I don’t think my mirrors move. He proceeded to Try and move them and ended up breaking my side view mirror. I asked for a refund and said they could give me a refund but not let me wash my car which is very unprofessional considering they broke my mirror. I asked if they could pay for the damage and they said no because they weren’t responsible? How were they not when one of their employees broke my mirror after I specifically told them my mirrors don’t move that way. Through, the manager offered to glue my mirror back that wasn’t the right solution I needed it fixed properly to how it was. This place has awful service and horrible staff. They do not know how to treat customers when things aren’t in their favor they’d rather blame it on you instead. Never coming back again.