The Gates of Allen Station Apartments

RICKY CATHEY!!! Is AMAZING ud83eudd29 even his name sounds Amazing ud83dude06. So I am looking for an apartment and Ricky is the only reason that would make me move here. The complex looks great but the customer service from Ricky is 10 out of 10. He seriously needs to teach customer service classes. Anyway, Thank you Ricky!!!!... it’s an emotional time right now also shopping for apartments can be overwhelming. Having customer care like yours really means a lot. Keep up the great work. I hope your management sees this ud83eudd13

This is my second time renting here. I have had a wonderful experience both times. Clean and quiet, very nice unit, I feel safe coming and going. No complaints. I recommend them 100%

I believe almost every profession requires some kind of customer service. I haven't really had an issue till today. Brittany the assistant manager was yelling at me for laying complaints and trying to get status of the workers who came knocking on my door with no heads up from the front office. I currently live here and have lived for more than 2 years. I have never been treated like I was this Friday March 5th. The office had sent out an email for residents to check for leaks or signs of leaks. While at work, my daughter called that there were 3 men at the door and that she's scared. I have 2 young girls who definitely were scared of and by these men. No heads up from the front office about this people coming by, I excused myself from work and drove home. I came home at 1pm instead of 7pm. Missed 7 hours of my shift, still they never came back, and whatever was the emergency was not taking care of. Instead Brittany told me it's a different company handling the leakage and they (front office) don't know their hours or where they go in the building. So apparently any one can show up my front door claiming anything and front office won't care. Safety and privacy seem not to be a concern in this complex. The maintenance crew are really nice ( Adam, Scott & Caesars), They go above and beyond, especially Caesar to get their job done. Rickey is as awesome. Yes there will be a response to this review like other reviews here or not, does not really matter. My privacy and safety matters to me , possibly other residents didn't get same treatment but I will not be bullied.

This complex is great. Slightly older but they upgrade their apartments, they keep the grounds clean, enforce rules for a comfortable stay and maintenance is responsive. The staff is friendly; I have not a single issue with them and they executed the covid situation expertly. I can't say enough about this place. Save a few bucks from the newer fancier apartments and gain a lot more in this place. The only downside is the high school across the street. During football season the PA guy can be heard mile away.. but not a big issue; it's Texas... We love our football.

Moving to North Texas has many benefits,but the best thing is the convenience of living in a Gated community in Allen. The Gates Of Allen have a lot of amenities but the difference between this apartment complex another apartment complexes around the area are their employees. This is my second time renewing my lease and the reason I renewed my lease is due to the fact that Ricky Cathey goes the extra mile, with everything he does. He makes living in the apartment complex very enjoyable and if I ever need help or have questions regarding anything I know he’s always the person we can call and go to. He’s very friendly and professional and due to Covid I noticed that he always wears his mask which is very beneficial to myself and my family but he also takes his job very serious.n-Mr. Seaton