Massage Envy

Gerrick the massage therapist was great!! My massage was amazing!! The high pressure sales pitch afterwards not so much. It felt like saying no was not an option.

Went in for a 90 minute massage and upon arrival was checked in by two girls at the front desk who had a friend on speakerphone. They never hung up while they are getting my name and info. I was taken to the “tranquility” room just to hear them having a loud conversation with their friend on the phone that was extremely inappropriate. Either they underestimated how loud they were, how much you can hear from said tranquility room, or they assumed I was already taken back for my massage. I called (per protocol) at 5:45 for my 6:00 appointment and was told to come in “at like 5:50....or yeah, like 5....55.....” (???). I walked in at 5:52 since I wasn’t quite sure what numbers she decided on, and was picked up at 6:17. I was hopeful that I would at least get a good massage, but noticed we were going from one body part to the other extremely quickly. The therapist asked if it was ok that we go to 7:00 since we started late. I was like, well this was supposed to be a 90 min massage, so I’m a little confused. She was really sweet and offered to continue for a 90 min, but after powering through the first 30 min I am against even wasting the credit on 30 minutes longer for a mediocre massage. I’m literally in tears, 38 weeks pregnant, just wanted one final massage before I deliver, and was disappointed from the minute I walked in the door.nI must add that I have had the ME membership for several years, have been to 5 locations, and the Allen location has been absolutely terrible the last few years. I’m done hiving it any more attempts.

**AVOID THIS LOCATION AND MASSAGE ENVY!!!!!*** I have contacted corporate about this location already. I cancelled my membership on 08/21/2020 and it went into effect 08/31/2020 as per their 10 day rule. On their cancellation form it says they will send it back to you after they sign their part -- that never happened. I have not been charged once since then but on 12/11/2020 I was charged $65 with no explanation and they even acknowledged that they had my cancellation form on file. Again, absolutely no explanation of why they took my money without my authorization. This has happened to me in the past with a different location of theirs off 75 & Lovers Lane in Dallas. I will never go to a Massage Envy again.

DO NOT USE THIS LOCATION!!! This location has taken money out of my account when they shouldn’t have MULTIPLE times. This last time, I changed my membership date because of the way our pay period falls. When I said it wasn’t going to be put back on for 3 days he said, oh no ma’am, it will be immediately! Well, 2 days later I call, and Joanna(sp) and Taryn(sp) the manager, acted like it wasn’t their problem. Joanna was even snappy with me. It’s my money! 65 dollars is a lot to some people. I don’t care if this makes me a Karen. People need to take responsibility for their actions.

I just had the privilege of speaking with the owner of this location and not only was she informative and professional she was also a woman of character that truly cares for her customers. It was a privilege to speak with her she had great clarity and knowledge regarding my situation and despite having had a previously poor experience she encouraged me in the right direction and I am thankful and appreciative for that. I would encourage anyone and everyone interested in finding massage to visit this location.