Map
Detailed Information
- Place Types Plumber
- Address 2151 Harvey Mitchell Pkwy S, College Station, TX 77840, USA
- Coordinate 30.598631,-96.3050007
- Website http://www.ed-phillips-plumbing.com/
- Rating 3.3
- Compound Code HMXV+FX College Station, TX, US
Reviews
Good tech, showed up on time. Professional, pleasant. Fixed problem and was gone after making sure I was satisfied. I hope I don't need him again, but will call if I do.
The work has always been good, or as good as it can be in our older home. However, I HATE having to speak with the answering service! I hate having to talk to someone not in College Station to wait to have someone in College Station call me back and have to repeat everything I just told the answering service. What's the point? For me as a customer, it's an extra step to pay for work I need done. We've been using Ed Phillips for 12 years now, but are seriously considering other plumbers in the area just to avoid the hassle of the answering service runaround.
They did not call back nor did they show up. I have moved on to another plumber.
Called after 10 on a Thursday night in a bit of an emergency and they had a guy there within the hour.nnDespite having a small hiccup trying to find a water shut-off valve on my trailer home (hey, it's not where you'd think it would be,) everything went extremely well and the guy who came out was friendly and courteous.nnReally got me out of a pinch! Couldn't be happier (unless it was free of course...)
I was very impressed with the quality and speed of their work and promptness of their response. However, when there are inaccuracies in the billing and if anything was broken during the repair, getting any resolution is quite a painful and tedious process. It's been two weeks and I have called 5 times and constantly they tell me they'll have Ed call me back. This has yet to occur.
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