Cinemark 16

Came here to see a movie with the fiancé and it was anything but pleasant, and relaxing. The tickets we were able to pay cash but not the concessions. We then had to go back out to box office to buy a gift card to purchase any. Very inconvenient and annoying. We then get to our theater and a group of teens come in and talk/yell/laugh/phone call, switch seats, and go in and out of the theater the ENTIRE TIME. we could barely hear the movie let alone focus on it. This was so incredibly inconsiderate and we will NOT be back to this theater. Horrible experience.

On Saturday evening me and my family decided to rent out a screening room at the Cinemark 16 in Provo. Masks are only required while walking inside or at the concessions stand. Once you are in your screening room, you are allowed to take off the mask. We knew this and had no issue complying. Half way through the movie, one of my brothers ran to the bathroom forgetting his mask at his seat. When he stepped out of the bathroom he noticed his pregnant wife struggling with a handful of concession refills. He grabbed the large tub of popcorn from her hands and realizing he didn’t have a mask rushed to get back inside our screening room where he wouldn’t need one. An assistant manager stepped in front of him and asked him to put on a mask. My brother let him know he didn’t have it on him and with his harms full of popcorn, was just going to quickly run back to our screening room. As my brother attempted to step around him, the assistant manager with all the awe inspiring managerial authority he could muster, demanded that my brother go get his mask, and attempted to side step back in front of him. Instead, they clumsily bumped shoulders as my brother walked past him to get back into the screening room, in an effort to not infect the other non existent patrons. Everyone knows Cinemark 16 is going under..... there was pretty much no one else there. 🙃 The assistant manager followed my brother all the way to his seat and aggressively reminded him that he had to wear his mask outside the screening room. My brother reminded him, he had just forgotten his mask at his seat, which he had already returned to, and that the assistant manager was being very aggressive and rude in following him to his seat to try and continue an unnecessary argument. The Assistant manager left and about 30 minutes later we had 2 police officers posted outside our screening room. 🤦🏽 You can’t make this stuff up. The assistant manager, now deservingly referred to as another C0VID Caren, aka CC, had told the police officers that my brother shoved him! My brother let the cops know that he did not assault this man. In fact he was holding a large tub of popcorn and was unable to shove him. My brother did mention that their shoulders bumped as he stepped around the CC, who was very close to his face for someone supposedly worried about C0VID, but that it was a gentle enough brush that he never even spilled any popcorn. The officer informed my brother that the CC stated he had a witness of the “assault” so they would have to write a citation. My brother told the cop there were no other employees around so the CC was obviously lying. My brother asked the manager of Cinemark to pull the video tape, to which the manager conveniently replied that they didn’t have any footage of the interaction. The cop actually seemed annoyed by the managers response and said that all Cinemarks have cameras in these areas. The manager insisted there were not any, and him and the officer argued back and forth a couple more times, the officer seemingly unconvinced this was possible. The officer dropped it and told my brother it was out of his hands. He would have to write the citation but that my brother should fight it in court. Which he absolutely will be doing. Another example of employees caring less about the actual safety of patrons in a seemingly empty theater, and more concerned with unquestioned compliance.

This is my childhood movie theatre. Great place to go and watch some of the latest flicks. Awesome service and quality entertainment. They stay on top of cleanliness and updated equipment. You’ll always have the latest and greatest in entertainment. Great secret exists to the parking lot to avoid long lines or crowds of people.

The theater is back open again. You buy your seats and they block off the seat on either side of you plus the row in front and the row behind are empty. There wasn't any trouble finding seats at least right now.

It was unique to watch a movie during the Corona plague. They said it is often like this. Still everything was very professional.