Verandas at Shavano

On this past Sunday, I went to one of my storage units, to get 3 long hoses as to try and help out with the water situation. Once at the storage unit, I realized that all my things were gone except for some things I recognize including an utility dolly. I mentioned it to the property manager on Monday, but of course... nothing got done. Today I went personally to the office and asked about the situation, they insisted that i was not being charged on it, and most likely got cleared on the audit that they conducted. The only audit that has been on record is on January,2020 and my units were not included in the list. I mentioned the dolly, and let them know I want to talk more about it later. An hour later, I take a visit to the unit, use my key on the storage, and surprise... dolly is gone, but not completely gone as i see it in the maintenance bay, just sitting there. I ask management if they are sure this is not being used by maintenance, and reply with a nervous no, I wait around 6:30 pm, and surprise, they changed the lock... My roommates stuff is gone, and my stuff is gone... probably split among them, so check your units, maybe your stuff is gone too. Now you might say, well it got rented out, well they rented out a unit with only one key, not knowing who had the other key... highly doubt it. They say crime does not know zip code, but... this place is the exceptionnUpdate:nAn officer came over, and retrieved one of my items that was in possession of maintenance, when asked where the rest of my things were? I was met with the doubtful answer that there was nothing else, even though I got pictures demonstrating the opposite.nNot only this incident but many more plague this place, mostly lost records, sudden changes in policy without informing residents until it appears on their monthly bill, there is a resident portal where you are not allowed to post negative things, such as: the water situation during the winter storm, or my storage incident, those posts get denied and blocked to such degree that would make the kbg jealous... but the latest posts to let all residents know that rent is due on the 1st... even if we spent days without water, which most of us didn't have to, and some others have to leave the place for a hotel.

Getting frustrated about having no water for a week now. Working 12 hour shifts and hoping in my head that there is water at home. They told me they are working very hard but to me not hard enough to make sure their residents have water. Since I’m here, valet trash is TRASH! Told management many times that they don’t show up like they are suppose to. So far, nothing gets done. I’ll delete this if I ever get water back and when valet trash is actually worth it.

I've lived here for going on 3 years and all 3 years have been horrible. They are quick to charge you late fees. But when it comes assisting the tenants poor poor service. I would NOT recommend living here.

This is now my second bad review of these apartments. I moved out in November, right as the new management was taking over. Thank god I got out while I did. After move out, they talked on a $75 renters insurance reimbursement charge, even though they verified my insurance the month before. (Side note: this is the 4th time they have tried to charge me for this, even thought I had renters insurance the entire time I lived there.) it’s been over a month now, I have called the office so many times, no one ever picks up. When they do, they tell me someone will call me back and they never do. I finally got a reply to my email and I resent my insurance, and this girl told me it wasn’t valid because my old apartment # was listed and I need to update it and resend it. I haven’t lived there since November!!! I’m in a new apartment!! Also was trying to tell me they require $300,000 coverage when I was told $100,000 when I moved in, and if that changed, I was never informed. The new staff is completely useless and incompetent. The apartments themselves are nice, but not worth it having to deal with the office.

They only care about the money and not the tenants. WOULD NOT RECOMMEND