SERVPRO of Helotes and Leon Springs

I got the keys to my new house, and walked into two rooms almost completely flooded. My realtor recommended Mark Lowry. As soon as he answered the phone, I couldn't even speak because I was just so overcome with tears. Mark told me he'd wait until I could collect myself, and he didn't rush me. He sent Jason and someone else (didn't catch his name) that day, and they both came by every day to check on the walls, floor, and cabinets. I was so impressed with their care and professionalism.

These guys are the best! Unfortunately, I’ve had to use Servpro multiple times in my home (true story) and every time they’ve been prompt and friendly. I would trust them in my home, even if I was out of town! But lets hope I don’t have to ud83dude2c

I called ServPro twice within the last week & have yet to receive even a courtesy call back from them. My initial call was answered by a young lady who was very pleasant, understood my concern and asked me to send pictures of an area in my master bathroom that may be mildew or mold. I immediately sent pictures. I also told her that the telephone number on their website was incorrect and it took me a little while to track down a good number for them. Twenty-four hours later, without hearing from them, I called back and spoke to a different young lady who was also very pleasant and already knew about my concern. She said she would tell the Director of Operations (or a title something like that ) and would ask him to call me. That was eight days ago and I'm still waiting to hear from them. My wife asked me what I was going to do and I told her if I couldn't trust them to do something as simple as return a phone call or get the number right on their website, how could I trust them with what could possibly be a costly project in my home (not just a house). Bottom Line - I hired someone else.

Wonderful professional experience - honest and very helpful!! Thanks so much!!

Prompt, professional and honest. Alan, Angel and Tony were great. The mold remediation was faster than I could have dreamed it would be.nnI am confident the estimate from Steve for repair will be reasonable and scheduled quickly.