Aging Commission of Mid-South

This is a fantastic agency which is a clearing house for all things related to the aged and disabled in the Memphis area. They handle a very high volume of calls daily. I did volunteer work with this agency for a couple of years and saw how committed this group is to helping the community.

Smart mouth, love showing off their power over people, doesn't live up to the name, at the end of the day they are all about money and the power

I called and the lady that answered was very short and unkind to me. The information she gave me was totally different from what their website said and she made me feel like I had no where to turn. She was insensitive and cold in everything she told me so I took a chance and went to the office hoping to speak with someone different because I was told that they could help me and/or steer me in the right direction..i was told that everyone in the office was either in the field or at lunch (all at the same time) and I would have to call or come back. I asked could I call the 1 800 # and was told they would only route me back to them. The young lady at the front desk was very polite and tried to help but why would an entire office be at lunch at the same time. Not a good experience when you have a sick loved one and you've been told to call them cause they are the best at giving you the resources needed.. I've heard other people have been helped with no problem but I cant seem to get started. Not happy!

Do not use these people! They are NO GOOD! We have tried calling them. The first call the person who answered we got disconnected. We have tried calling back several times and no one answers. We need to talk with them concerning our mother who is in a nursing home. They do not do what they say they will do. They take everything of worth, stick your loved one in a nursing home and you never have communication with the conservators again! Even our mother can not get her own conservators on the phone!

In an effort to get information about my father's CHOICES application (intake occurred on 7/24), after I'd receive two conflicting letters I had to speak with Ms. Sharon Williams at the Aging Commission of the Mid-South. I needed to get clarity about the denial (dated 7/23) versus the approval (7/24). Ms. Williams maintained the following:nna. My father was denied because his income threshold was too high for the SSI threshold (but he's not receiving SSI).nnb. That his PAE or PSSR was incorrect and therefore denied (which his skilled nursing facility said is impossible as they can't admit him without those forms).nnc. They had no record of my father's health information as Regional One had submitted the PAE (even though Ms. Terri Clark observed my father, and met with me and my mom for two hours) and the systems aren't connected.nnd. They were only responsible for taking our financial information (but had no information on whether or not it was submitted or what the status of our financial assessment was). I later learned that the process may take up to 45 days for approval.nne. She knows I'm upset, and she's trying to give me the correct information [I calmly explained that I wasn't upset, but I was trying to seek the PROPER information given that I had two conflicting documents--one saying I was denied (dated 7/23) and another saying I was approved dated 7/24)]nnf. She could not give me information about what I'd need to file an appeal if I was in fact denied.nnMy conversation with her left me totally frustrated and helpless. I called our Regional One case manager, and she explained the process of why I'd gotten a denial and then an approval. She also noted that they should have been able to tell me that. She then directed me to the nursing facility billing department and they explained more in detail what I'd need to do. EVERYONE at the hospitals, social security office, banks and other service organizations have been BEYOND helpful.nnThis department organization is the one that is the least responsive and helpful (consistent with the numerous complaints on this site). We are doing our best to help our most vulnerable citizens, and it would be helpful to have agencies that have empathetic, informed, and solution-oriented staff to serve the public.nnSo disappointed.