Roto-Rooter Plumbing & Water Cleanup

Updated Review: Clayton, one of the managers with Roto-Rooter followed up after my original review (below). Clayton was very apologetic about what we dealt with, and was able to provide a solution that was both agreed to. Due to this, I will happily move to 3/5 stars. Also, our technician Brian W (#5555) deserves 6/5 stars. Brian was fantastic and I would highly recommend requesting him as a technician.nnIf I could put 0 stars I would. Our basement flooded, and we called this location to have a technician out to assist. We were told that there was a 4 hour window in which the tech would arrive, which is fine, so we begin to do our best to remove the water and wait for our tech to show up. After the 4 hour window passes and we receive 0 calls or updates, we call to see what is happening, and are told a technician is on the way. Fast forward another 45 minutes, no tech, no calls. We call back, and are told the technician will be calling momentarily and should be there shortly. Fast forward again, about another 30 minutes, and we still have 0 contact. Call back to the main office to learn that our appointment has been cancelled and we must now wait until midnight to have a technician out. It took over an hour on the phone with the office to get a technician out before 10PM, and then I was informed that a Manager would be in touch to discuss. We are now about 16 hours past the time of the technician arriving, and still no contact from a Manager, and the office will not put me through. I will be disputing this charge on my credit card, as I refuse to pay for service that was so horrendous.

From the start of my experience it was pleasant. I called after discovering water throughout my basement from the recent heavy rain, the receptionist was extremely nice and very attentive. On the day of I was called prior to the plumber coming out as promised. I was greeted by Glenn who was very informative, courteous and apologetic (because unfortunately it was beyond what the company could do) but he did provide recommendations for my issues.

Zak # 0126 was fantastic and so knowledgeable with a great personality. He worked hard and was determined to solve my problem and didn’t mind me asking questions and hovering over him. He had professional equipment and was very conscious of my surroundings not to damage anything with his equipment. He wore his mask the whole time. I think he is a great ASSET to your company. What a great guy!!!nCarmen M Haffer

I had a clog in my main sewer line on a Saturday afternoon.. I called Roto-Rooter and they took care of it promptly. They kept me informed of the process (which I really appreciated). They called me three times to update me as to when they would arrive.. My thanks to Floyd, Al, Steve, Maria and Tony.. Very helpful.. They are a great team!!

No call no show. Made appointment at 11:30 Sunday evening, was told they couldn't get to me until Wednesday between 10-2. Never called or showed up. Called office, was told I had been called (no missed calls, no voicemail left). Obviously they have no need for anyone's business. My family has been without running water for four days now... Do not use this company.