Penn Station East Coast Subs

Terrible experience! I ordered delivery from this location and 2 out of my 3 subs didn’t have anything on them except for meat. I called to talk to someone and they told me to drive to their location to get a new sub. Once I got there I was not greeted with a warm welcome or an apology. Instead someone just handed me my sandwich, didn’t say anything and another worker with multi colored hair rolled her eyes at me. It would have been so easy for one person to just say I’m sorry for your inconvenience. Now they’ve lost a future customer.

Food is always well prepared and tasty. There was a hiccup with my payment that management and ownership verified and resolved upon my next visit. Thanks for the professionalism.

This location is always friendly and the food is fresh and delicious. They wear masks appropriately. Much appreciated!

Guy at front register rushed our ordering. We thought he got the order correct but when we got home he messed up one of the sandwiches. Love the food but the service messed it up. Guy running the payment register was really nice.

Terrible service. Ordered food in person, paid for said food and was not given a receipt. Waited for our food while seeing other orders filled. Understanding that some of those orders were phoned in prior. After 20 minutes asked where our food was and an employee stated that our ticket was lost. They did not offer to make our food immediately after finding out we had no food ready. We stated we wanted a refund to our card. They then were unable to print a receipt proving the refund. Unbelievably poor service and the 4 employees appeared to not care at all. Penn Station you have lost me as a customer after years.