GO Car Wash

Conveyor jammed and without communicating this, the manager got his hammer out and started banging on the conveyor belt behind my back tire. All the while my toddler was in back seat scared. I repeatedly asked what was happening and eventually was told my another attendant that there had been continuous jams all day and everyone was to be refunded. He told those behind me to reverse, and everyone already on the belt needed to drive ahead and out. Then the manager started banging his hammer on the conveyor belt UNDER my car while I waited for others to drive forward. Driving over a giant metal chain conveyor belt was horrible. No one wants their wheels or tires marred and it was a legitimate concern. Once out, I thought we would make the most of our new monthly commitment, but discovered the vacuum was clogged. Then I tried to drive around for a refund and waited while another attendant got approval to move the “closed for maintenance sign” so I could drive to the window and receive a refund. Once at the window I waited for someone to communicate, and after five minutes I asked if someone could help me. The manager came out of the small entry office and snapped at me, rolling his eyes while saying “you will be cared for when we are able.” I communicated back to be respectful. He defended his attitude instead of apologizing for not remaining calm. All the while another customer silently waited by the window for his refund. I watched as the initial entry attendant RAN around the parking lot, giving attention to others awaiting a refund. Somehow he was able to refund other customers but the manager was not. Eventually the customer by the window received his refund but without the free car wash he was promised. And he walked away obviously upset. The manager then waved a refund receipt at me, and said “have a nice day”. This was 20 minutes later. I gave the other busy attendant a tip, applauding his efforts of being kind and courteous to the other customers who were all dealing with this unexpected misfortune. This may not be the norm, but there’s no way I will ever return.

Love this car wash when I’m getting a wash, but I don’t like how when they get packed they put the line in our parking lot where I work. I had to wait 10 minutes just to back out of a parking spot. Was late to an appointment because of the line.

My car was disgusting from winter salt. It did a pretty decent job. I probably need one more time through!

You guys are great! 4-stars only because the 730am open time of your predecessor was much more convenient.

My truck never looks so good as when I'm done with an appearance wash.